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- Tasks: Lead and inspire the slots team while ensuring top-notch customer service.
- Company: Join Genting Casinos, a leading UK leisure business with a commitment to outstanding service.
- Benefits: Enjoy flexible benefits, private GP access, gym discounts, and mental health support.
- Why this job: Be part of a vibrant culture that values individuality and offers career development opportunities.
- Qualifications: Strong communication, planning skills, and a passion for teamwork are essential.
- Other info: Participate in fun events like pub quizzes and football tournaments!
The predicted salary is between 28800 - 43200 £ per year.
The role of the Slots Supervisor is to manage the day-to-day operations and management of the team and slots department. To motivate the team to maximise the revenue of the slots by driving outstanding levels of customer service to our customers.
- Demonstrate ability to motivate, develop and deploy team members
- Excellent communication skills
- Excellent planning and prioritisation skills
- Ability to meet deadlines
- An effective team player, who contributes to continuous business improvement
- Proven problem solving and complaint handling skills
- Must be fully flexible to cover a range of shifts across business operating hours
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline
- Discount portal for popular retailers, restaurants, leisure and more
- Pension scheme
- Life assurance
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue
- 20% discounted gym membership
- Mental health support
- Family-friendly and wellbeing policies
- Flexible benefits - designed for employees to choose the best package for their personal needs
- Health Cash Plan (level 1 is company funded)
- Critical illness cover
- Dental insurance
- Travel insurance
- Health Screening
- Rewards, recognition, development, and events
- Career development opportunities
- Genting Academy - online learning portal
- Long service awards
- Staff social fund
- Annual company Christmas present
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Slots Supervisor employer: Genting Casinos UK Ltd. Careers
Contact Detail:
Genting Casinos UK Ltd. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Slots Supervisor
✨Tip Number 1
Familiarise yourself with the latest trends in the gaming industry, especially around slots management. This knowledge will not only help you during interviews but also demonstrate your passion for the role and the business.
✨Tip Number 2
Network with current or former employees of Genting Casinos. They can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the Slots Supervisor position.
✨Tip Number 3
Prepare to showcase your leadership skills through examples from your past experiences. Think of specific instances where you motivated a team or improved customer service, as these are key aspects of the role.
✨Tip Number 4
Be ready to discuss your problem-solving abilities. Prepare scenarios where you successfully handled complaints or resolved issues, as this will highlight your capability to manage challenges effectively in the fast-paced environment of a casino.
We think you need these skills to ace Slots Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Slots Supervisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in team management, customer service, and problem-solving. Use specific examples to demonstrate your ability to motivate a team and drive revenue.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, ensure your application reflects your ability to communicate effectively. Consider including examples of how you've successfully handled complaints or resolved conflicts in the past.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of Genting Casinos. Mention your flexibility in covering various shifts and your commitment to continuous improvement within a team environment.
How to prepare for a job interview at Genting Casinos UK Ltd. Careers
✨Show Your Leadership Skills
As a Slots Supervisor, you'll need to demonstrate your ability to motivate and develop team members. Prepare examples of how you've successfully led a team in the past, focusing on your communication and motivational techniques.
✨Highlight Problem-Solving Experience
The role requires proven problem-solving and complaint handling skills. Think of specific instances where you've resolved issues effectively, and be ready to discuss these during the interview.
✨Demonstrate Flexibility
Since the position requires flexibility to cover various shifts, be prepared to discuss your availability and willingness to adapt to different working hours. This shows your commitment to the role.
✨Emphasise Teamwork and Continuous Improvement
Being an effective team player is crucial. Share examples of how you've contributed to team success and continuous business improvement in previous roles, showcasing your collaborative spirit.
