Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Slots Host, you'll deliver top-notch customer service and support in our gaming areas.
- Company: Join Genting Casinos, a leading UK leisure business known for exceptional customer experiences.
- Benefits: Enjoy flexible shifts, private GP access, discounts, mental health support, and career development opportunities.
- Why this job: Be part of a vibrant team, engage with customers, and enjoy a fun work environment.
- Qualifications: No prior gaming experience needed; just bring your passion for customer service and flexibility.
- Other info: Participate in exciting social events like pub quizzes and football tournaments!
The predicted salary is between 24000 - 36000 £ per year.
Job Description
JOB DESCRIPTION
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry?
We have a vacancy for a slots host to join our team, previous gaming experience is not essential. You will be responsible for ensuring our customers receive the highest standard of customer service and be on hand to offer support to ensure they have a great experience on our slot machines and electronic gaming areas. You will need to be flexible and able to work a variety of shifts across the week.
Key skills and responsibilities include:
- Ability to deliver excellence in customer service at all times.
- Constantly looking for new customers whilst offering a warm and friendly welcome.
- Oversee the slots and electronic gaming (ETG) areas offering assistance.
- Identify any food and beverage requirements using a proactive approach where appropriate.
- An understanding of the slots and the electronic gaming offer is preferable.
- Communicate any relevant promotional activity or events to customers.
- Share customer feedback with the general manager.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits �" read more details below.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
Flexible benefits* " designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Career development opportunities.
- Genting Academy " online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
- Tips
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Slots Host employer: Genting Casinos UK Ltd. Careers
Contact Detail:
Genting Casinos UK Ltd. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Slots Host
✨Tip Number 1
Familiarise yourself with the latest trends in the gaming industry. Understanding popular slot games and electronic gaming trends can help you engage with customers more effectively and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock scenario. This will help you feel more confident in delivering exceptional service and handling various customer interactions.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shifts during the interview. Highlighting your willingness to work nights and weekends can set you apart from other candidates who may not be as adaptable.
✨Tip Number 4
Research Genting Casinos and their values. Being able to articulate why you want to work for us and how you align with our commitment to outstanding service will demonstrate your genuine interest in the position.
We think you need these skills to ace Slots Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Slots Host. Familiarise yourself with the customer service expectations and the gaming environment to tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasise your customer service skills and any experience in hospitality or entertainment. Even if you lack direct gaming experience, showcase your ability to engage with customers and create a welcoming atmosphere.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as your flexibility to work various shifts and your commitment to excellent service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in the customer service industry.
How to prepare for a job interview at Genting Casinos UK Ltd. Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share any relevant experiences where you went above and beyond to help customers, even if they are from different industries.
✨Demonstrate Flexibility
Since the role requires working various shifts, highlight your availability and willingness to adapt to different schedules. Mention any past experiences where you successfully managed flexible work hours.
✨Familiarise Yourself with Gaming Terminology
While previous gaming experience isn't essential, having a basic understanding of slots and electronic gaming can set you apart. Do some research on common terms and types of games to show your interest in the industry.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview. This could include inquiries about team dynamics, customer engagement strategies, or how the company supports employee development. It shows you're genuinely interested in the position.
