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- Tasks: Join us as a Slots Host, delivering top-notch customer service and ensuring a fun gaming experience.
- Company: Genting Casinos is a leading UK leisure business, part of a global group with 62,000 employees.
- Benefits: Enjoy flexible shifts, competitive salary, private GP helpline, discounts, and mental health support.
- Why this job: Be part of a vibrant team, engage with customers, and enjoy a fun work environment.
- Qualifications: No prior gaming experience needed; just bring your passion for customer service and flexibility.
- Other info: Participate in social activities like pub quizzes and football tournaments while developing your career.
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry? We have a vacancy for a slots host to join our team; previous gaming experience is not essential. You will be responsible for ensuring our customers receive the highest standard of customer service and be on hand to offer support to ensure they have a great experience on our slot machines and electronic gaming areas. You will need to be flexible and able to work a variety of shifts across the week.
Key skills and responsibilities include:
- Ability to deliver excellence in customer service at all times.
- Constantly looking for new customers whilst offering a warm and friendly welcome.
- Oversee the slots and electronic gaming (ETG) areas offering assistance.
- Identify any food and beverage requirements using a proactive approach where appropriate.
- An understanding of the slots and the electronic gaming offer is preferable.
- Communicate any relevant promotional activity or events to customers.
- Share customer feedback with the general manager.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
P/T Slots Host employer: Genting Casinos UK Ltd. Careers
Contact Detail:
Genting Casinos UK Ltd. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land P/T Slots Host
✨Tip Number 1
Familiarise yourself with the latest trends in customer service, especially in the gaming industry. Understanding what makes a great customer experience can help you stand out during your interactions with potential employers.
✨Tip Number 2
Be prepared to demonstrate your flexibility and willingness to work various shifts. Highlight any previous experience where you've adapted to changing schedules or worked in dynamic environments.
✨Tip Number 3
Engage with the gaming community online or in person. Networking with current employees or enthusiasts can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Showcase your enthusiasm for the gaming industry during interviews. Share any personal experiences or knowledge about slot machines and electronic gaming that could resonate with the hiring team.
We think you need these skills to ace P/T Slots Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the P/T Slots Host position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, flexibility in working hours, and any relevant skills. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver excellent service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and the gaming industry. Mention specific examples of how you've provided exceptional service in the past and your enthusiasm for working in a vibrant environment.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the customer service industry.
How to prepare for a job interview at Genting Casinos UK Ltd. Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share any previous experiences where you went above and beyond for a customer, even if it's not in a gaming context.
✨Demonstrate Flexibility
Since the role requires working various shifts, highlight your availability and willingness to adapt. Mention any past experiences where you successfully managed flexible work hours.
✨Familiarise Yourself with Gaming Terminology
While previous gaming experience isn't essential, having a basic understanding of slots and electronic gaming can set you apart. Do some research on common terms and types of games to show your interest.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview. This could include inquiries about team dynamics, customer engagement strategies, or how they handle feedback. It shows you're genuinely interested in the position.
