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- Tasks: Join us as a Slots Host, delivering top-notch customer service and ensuring a fun gaming experience.
- Company: Genting Casinos is a leading UK leisure business, part of a global group with 62,000 employees.
- Benefits: Enjoy flexible shifts, competitive salary, private GP helpline, discounts, and mental health support.
- Why this job: Be part of a vibrant team, engage with customers, and enjoy a fun work environment.
- Qualifications: No prior gaming experience needed; just bring your passion for customer service and flexibility.
- Other info: Participate in social events like pub quizzes and football tournaments while developing your career.
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry? We have a vacancy for a slots host to join our team; previous gaming experience is not essential. You will be responsible for ensuring our customers receive the highest standard of customer service and be on hand to offer support to ensure they have a great experience on our slot machines and electronic gaming areas. You will need to be flexible and able to work a variety of shifts across the week.
Key skills and responsibilities include:
- Ability to deliver excellence in customer service at all times.
- Constantly looking for new customers whilst offering a warm and friendly welcome.
- Oversee the slots and electronic gaming (ETG) areas offering assistance.
- Identify any food and beverage requirements using a proactive approach where appropriate.
- An understanding of the slots and the electronic gaming offer is preferable.
- Communicate any relevant promotional activity or events to customers.
- Share customer feedback with the general manager.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Contact Detail:
Genting Casinos UK Ltd. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land P/T Slots Host
✨Tip Number 1
Familiarise yourself with the latest trends in the gaming industry. Understanding popular slot games and electronic gaming trends can help you engage better with customers and show your enthusiasm during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions effectively, showcasing your ability to deliver excellent service.
✨Tip Number 3
Be ready to discuss your flexibility regarding shifts. Since the role requires working nights and weekends, demonstrating your willingness to adapt your schedule can make you a more attractive candidate.
✨Tip Number 4
Research Genting Casinos and their values. Showing that you align with their commitment to outstanding service and inclusivity can set you apart from other candidates during the interview process.
We think you need these skills to ace P/T Slots Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Slots Host. Familiarise yourself with the customer service expectations and the gaming environment to tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasise your customer service skills and any experience in hospitality or entertainment. Even if you lack direct gaming experience, showcase your ability to engage with customers and create a welcoming atmosphere.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Genting Casinos that appeal to you, such as their commitment to customer service and employee development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in the customer service industry.
How to prepare for a job interview at Genting Casinos UK Ltd. Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share any relevant experiences where you went above and beyond to help customers, even if they are from different industries.
✨Demonstrate Flexibility
Since the role requires working various shifts, highlight your availability and willingness to adapt to different schedules. Mention any previous experience with shift work or how you manage your time effectively.
✨Familiarise Yourself with Gaming Terminology
While previous gaming experience isn't essential, having a basic understanding of slots and electronic gaming can set you apart. Do some research on common terms and types of games to show your interest in the industry.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview. This could include inquiries about team dynamics, customer engagement strategies, or how the company supports employee development. It shows you're genuinely interested in the position.
