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- Tasks: Join our team to deliver exceptional customer service in a vibrant bar and restaurant environment.
- Company: Genting Casinos is a leading UK leisure and entertainment business with a global presence.
- Benefits: Enjoy flexible hours, competitive salary, discounts, and a range of health and wellness perks.
- Why this job: Be part of a fun, inclusive culture where your personality and skills can shine.
- Qualifications: We seek enthusiastic individuals with great customer service skills and a positive attitude.
- Other info: Full-time and part-time roles available; join us for exciting social events and career development.
Genting Casinos is part of the Genting Group, one of Malaysia's largest corporations who employ approximately 62,000 people globally. In the UK, we operate casinos in every major city from Edinburgh to Plymouth. Genting Casinos has grown to become one of the country’s leading leisure and entertainment businesses and our casinos offer everything from great bars, restaurants, entertainment and of course gaming. We are proud of our commitment to operate a safe and secure environment for our customers, staff and the local communities and responsible gambling is at the heart of what we do.
Here at Genting Casinos UK we are currently looking for enthusiastic Hospitality Team Members to work in our Bar and/or Restaurant. If you have a passion for customer service and a fantastic personality – then we would like to hear from you.
Key competencies and duties include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes, and health and safety and hygiene regulations
- Being an effective team player who contributes to continuous business improvement
- Till operation and cash handling
- Working to increase public relation skills within the team
- To prepare and serve food and drinks ensuring that the presentation is of a high standard
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly
In return for your commitment we offer a competitive salary, flexible benefits and discounts.
What is a Genting Employee?
At Genting it is important that we find and keep the best people that can do the job. However, although the right skills and experience for the job are vital, it is just as important that our new team members behave in the way that we expect of all our employees and that they live and breathe our values.
So what exactly are we looking for?
- Are enthused about working for Genting, and strongly believe in our values
- Demonstrate a positive, can-do attitude
- Have outstanding customer service skills
- Are friendly, helpful and supportive towards all team members
- Take pride in your appearance
- Reliable and hard working
- Are flexible to fit in with our 24 hour business
- Bring some personality and fun to the workplace!
Full time & Part time (16, 24, 32 or 40 hours)
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline
- Discount portal for popular retailers, restaurants, leisure and more
- Pension scheme
- Life assurance
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue
- 20% discounted gym membership
- Mental health support
- Family-friendly and wellbeing policies
- Flexible benefits - designed for employees to choose the best package for their personal needs
- Health Cash Plan (level 1 is company funded)
- Critical illness cover
- Dental insurance
- Travel insurance
- Health Screening
- Rewards, recognition, development, and events
- Career development opportunities
- Genting Academy - online learning portal
- Long service awards
- Staff social fund
- Annual company Christmas present
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member employer: Genting Casinos UK Ltd. Careers
Contact Detail:
Genting Casinos UK Ltd. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member
✨Tip Number 1
Familiarise yourself with Genting's values and mission. Show that you resonate with their commitment to customer service and responsible gambling during your interactions, as this will demonstrate your alignment with their company culture.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Be ready to share specific examples of how you've gone above and beyond for customers in previous roles, as this is crucial for a Hospitality Team Member.
✨Tip Number 3
Prepare to discuss your teamwork skills. Genting values effective team players, so think of instances where you've collaborated successfully with others to improve service or solve problems.
✨Tip Number 4
Be enthusiastic and show your personality! Genting is looking for candidates who can bring fun and energy to the workplace, so let your passion for hospitality shine through in every interaction.
We think you need these skills to ace Hospitality Team Member
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to read about Genting's values on their website. Make sure to reflect these values in your application, showcasing how you align with their commitment to customer service and teamwork.
Tailor Your CV: Highlight relevant experience in hospitality or customer service roles. Use specific examples that demonstrate your ability to provide exceptional customer care and work effectively in a team.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention your passion for customer service and how your personality fits with the fun and friendly atmosphere they promote.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Genting Casinos UK Ltd. Careers
✨Show Your Passion for Customer Service
Genting Casinos values outstanding customer service, so be sure to express your enthusiasm for helping others. Share specific examples from your past experiences where you went above and beyond to ensure a great customer experience.
✨Emphasise Teamwork
As a Hospitality Team Member, being a team player is crucial. Highlight your ability to work collaboratively with others and provide examples of how you've contributed to a positive team environment in previous roles.
✨Demonstrate Flexibility
Genting operates 24/7, so flexibility is key. Be prepared to discuss your availability and willingness to adapt to different shifts or roles within the team. This shows that you're committed to meeting the needs of the business.
✨Align with Company Values
Familiarise yourself with Genting's core values and be ready to discuss how your personal values align with theirs. This will demonstrate that you understand the company culture and are eager to contribute positively to it.
