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- Tasks: Lead and motivate a dynamic team in a fast-paced casino environment.
- Company: Join Genting Casinos, a leading leisure business in the UK with a global presence.
- Benefits: Enjoy flexible benefits, private GP access, gym discounts, and mental health support.
- Why this job: Be part of a vibrant culture that values individuality and offers career development opportunities.
- Qualifications: Experience in casino management and a passion for outstanding customer service required.
- Other info: Participate in fun social activities like pub quizzes and football tournaments.
The predicted salary is between 36000 - 60000 £ per year.
Have you got casino management experience? Are you passionate about supporting and motivating your team? A vacancy has arisen for a deputy general manager to join our team, we are looking for an enthusiastic, motivating mentor with a proven track record of success in building and driving a strong team in a casino environment. You will ensure the smooth running of the casino and your colleagues ensuring they deliver high-level customer service.
Key skills and responsibilities include:
- A passion for delivering outstanding customer service.
- A demonstrated ability to engage, motivate and develop colleagues.
- A proven track record of improved business performance through team-building and excellent mentoring.
- Strong communication and interpersonal skills.
- Self-motivated and highly driven to achieve exceptional business results.
- High levels of commercial awareness.
- The ability to cope under pressure in a fast-paced environment.
- Hold a current PML.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Deputy General Manager employer: Genting Casinos UK Ltd. Careers
Contact Detail:
Genting Casinos UK Ltd. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Familiarise yourself with the latest trends in casino management and customer service. This will not only help you understand the industry better but also allow you to discuss relevant topics during your interview, showcasing your passion and knowledge.
✨Tip Number 2
Network with current or former employees of Genting Casinos. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your fit for the role.
✨Tip Number 3
Prepare specific examples of how you've successfully motivated and developed teams in previous roles. Being able to share these stories will highlight your leadership skills and show that you have a proven track record in team-building.
✨Tip Number 4
Be ready to discuss how you handle pressure in fast-paced environments. Think of scenarios where you've thrived under stress, as this will demonstrate your ability to maintain high standards of customer service even when things get hectic.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your casino management experience and showcases your ability to motivate and develop teams. Use specific examples of how you've improved business performance in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your strong communication skills. Mention your proven track record in team-building and mentoring, and explain why you are excited about the opportunity at Genting Casinos.
Highlight Relevant Skills: In your application, emphasise key skills such as commercial awareness, the ability to work under pressure, and flexibility with shifts. These are crucial for the Deputy General Manager role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a fast-paced environment like a casino.
How to prepare for a job interview at Genting Casinos UK Ltd. Careers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Leadership Skills
Prepare to discuss your experience in engaging, motivating, and developing team members. Highlight any successful mentoring relationships you've had and how they contributed to improved business performance.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've effectively communicated with colleagues and customers in high-pressure situations.
✨Be Ready for Flexibility
Since the role requires flexibility with shifts, be prepared to discuss your availability and willingness to work nights and weekends. This shows your commitment to the role and understanding of the casino environment.
