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- Tasks: Deal exciting casino games like blackjack and roulette while ensuring top-notch customer service.
- Company: Join Genting Casinos, a leading UK leisure business known for outstanding customer experiences.
- Benefits: Enjoy flexible benefits, private GP access, gym discounts, and mental health support.
- Why this job: Be part of a fun, inclusive team with opportunities for career growth and social events.
- Qualifications: Must be over 18, have a Personal Functional License, and possess strong communication skills.
- Other info: Flexible shifts available, including nights and weekends; tips may apply.
The predicted salary is between 24000 - 36000 £ per year.
Are you a skilled croupier searching for your next mission? Are you experienced in dealing blackjack, roulette, poker or baccarat? A fantastic opportunity has arisen for an experienced croupier to join our team. You will be dealing the games within our casino, ensuring accuracy and the highest levels of customer service.
Key skills and responsibilities include:
- Friendly, yet professional with excellent customer service skills.
- Quick mathematical ability enabling accurate bet calculation.
- Knowledge of casino games and their rules.
- Strong communication skills.
- Ensuring the security of the game, cash and assets are maintained.
- Provide an enjoyable, memorable gaming experience for customers.
- Personal Functional License (PFL) required.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
Please note applicants must be over the age of 18 and have the right to work in the UK.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
Tips subject to eligibility.
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Contact Detail:
Genting Casinos UK Ltd. Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Croupier
✨Tip Number 1
Brush up on your game knowledge! Make sure you're well-versed in the rules and strategies of blackjack, roulette, poker, and baccarat. This will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Showcase your customer service skills! Think of examples from your past experiences where you provided exceptional service. Being friendly yet professional is key in this role, so be ready to share how you've created memorable experiences for customers.
✨Tip Number 3
Prepare for a flexible schedule! Since the job requires working various shifts, including nights and weekends, be ready to discuss your availability. Highlighting your flexibility can set you apart from other candidates.
✨Tip Number 4
Familiarise yourself with the company culture! Research Genting Casinos and their values. Understanding their commitment to diversity and employee wellbeing can help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Croupier
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a croupier, focusing on the specific games you have dealt, such as blackjack, roulette, poker, or baccarat. Include any relevant certifications, like your Personal Functional License (PFL), and emphasise your customer service skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the casino industry. Mention your quick mathematical ability and strong communication skills, and explain how these will contribute to providing an enjoyable gaming experience for customers.
Highlight Relevant Experience: In your application, be sure to detail your previous roles in the casino environment. Discuss your responsibilities, particularly those related to game security and customer interaction, to demonstrate your suitability for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a croupier role.
How to prepare for a job interview at Genting Casinos UK Ltd. Careers
✨Showcase Your Game Knowledge
Make sure to brush up on the rules and strategies of the games you'll be dealing, such as blackjack, roulette, poker, and baccarat. Being able to discuss these games confidently will demonstrate your expertise and passion for the role.
✨Highlight Customer Service Skills
Since excellent customer service is key in this role, prepare examples of how you've provided outstanding service in previous positions. Think about situations where you turned a negative experience into a positive one for a customer.
✨Demonstrate Quick Mathematical Ability
As a croupier, you'll need to perform quick calculations accurately. During the interview, you might be asked to solve some basic math problems on the spot, so practice doing calculations quickly and accurately beforehand.
✨Prepare for Shift Flexibility Questions
Be ready to discuss your availability for various shifts, including nights and weekends. Employers appreciate candidates who are flexible, so if you have a willingness to adapt your schedule, make sure to communicate that clearly.
