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- Tasks: Learn to deal popular casino games and provide an amazing customer experience.
- Company: Join Genting Casinos, a vibrant leader in the leisure industry.
- Benefits: Enjoy competitive salary, private GP helpline, and flexible benefits tailored to you.
- Why this job: Kickstart your career in a fun environment with great training and development opportunities.
- Qualifications: No experience needed, just a passion for customer service and a can-do attitude.
- Other info: Participate in exciting social events and enjoy a supportive, inclusive workplace.
Trainee Croupier/Casino Dealer – Genting Casino Liverpool Renshaw Street
Location: Genting Casino Liverpool Renshaw Street
Department: Gaming Staff
Closing Date: 23/10/2025
Please note – Initial 6 weeks training will take place at our Wirral Casino -25 27 Oxton Rd, Birkenhead CH41 2QQ
JOB DESCRIPTION
Are you looking for a brand-new career? Would you like to work in a fun, vibrant industry?
We are currently looking to recruit a trainee croupier, no previous gaming experience is necessary, if you are passionate about delivering great customer service and are willing to learn this could be the role for you. All training will be provided in an initial 6-week training school where you will learn to deal popular casino games including roulette and blackjack. Once you are trained, you will be responsible for dealing the casino games to our customers and ensuring they have an enjoyable experience.
Key skills and responsibilities include:
- Enthusiastic, bubbly personality ready to deliver outstanding customer service.
- Confident with a can-do mindset.
- An efficient team player.
- Flexible attitude to work – able to work shifts including nights and weekends to support our business.
- Good maths skills to enable correct calculation of customers’ bets.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
- Please note applicants must be over the age of 18, have the right to work in the UK and be able to pass a DBS check (no criminal record) in order to obtain a gaming license.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits �\” read more details below.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Life assurance.
- Employee assistance programme \” A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
Flexible benefits* \” designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Genting Academy \” online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
- Tips
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
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Trainee Croupier/Casino Dealer employer: Genting Casinos UK Limited
Contact Detail:
Genting Casinos UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Croupier/Casino Dealer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Brush up on your customer service skills. Think of examples from your past experiences where you've gone above and beyond for someone. Being able to share these stories will highlight your enthusiasm and bubbly personality, which is exactly what they're looking for!
✨Tip Number 3
Be flexible and open-minded! Since the role involves working shifts, including nights and weekends, make sure to express your willingness to adapt. This shows that you're ready to jump in and support the team whenever needed, which is a big plus for employers.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Genting Casinos site. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the fun!
We think you need these skills to ace Trainee Croupier/Casino Dealer
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your enthusiasm and bubbly personality shine through. This role is all about delivering great customer service, so don’t be shy about sharing your passion for helping others.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight any relevant skills or experiences that show you’re a confident team player with a flexible attitude. We love seeing how you can fit into our vibrant casino environment!
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Make your application easy to read by keeping it straightforward and to the point. Use bullet points if necessary to highlight your skills and experiences, especially those related to maths and customer service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our fantastic benefits right there.
How to prepare for a job interview at Genting Casinos UK Limited
✨Know Your Games
Even though you don't need prior gaming experience, it’s a good idea to familiarise yourself with popular casino games like roulette and blackjack. Watch some videos or read up on the rules and strategies. This will show your enthusiasm and willingness to learn during the interview.
✨Show Off Your Customer Service Skills
Since this role is all about delivering great customer service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories to demonstrate your bubbly personality and can-do mindset.
✨Flexibility is Key
The job requires a flexible attitude towards shifts, including nights and weekends. Be prepared to discuss your availability and how you can adapt to the needs of the business. Showing that you’re open to working various hours will make you a more attractive candidate.
✨Brush Up on Your Maths Skills
Good maths skills are essential for calculating bets accurately. Before the interview, practice some basic calculations to boost your confidence. You might even want to mention your comfort level with numbers during the interview to highlight your suitability for the role.