Security Manager in Stratford-upon-Avon

Are you passionate about delivering exceptional customer service? Would you like to work in a dynamic, fast‑paced environment? We have a vacancy for a Security Manager to join the team. You will be responsible for leading the day‑to‑day security operation within a high‑profile, large‑scale venue, ensuring a safe, compliant and welcoming environment for customers and colleagues. You will oversee a large team and play a key role in maintaining licensing standards, managing risk, and driving operational excellence across the business.

Key skills and responsibilities include:

• Leading and managing a large security team, ensuring high standards of performance, conduct and service.
• Overseeing all day‑to‑day security operations to maintain a safe and compliant environment.
• Ensuring full compliance with licensing conditions, legal requirements and company procedures.
• Managing and investigating incidents, ensuring accurate reporting and appropriate escalation.
• Coordinating security resources, team deployment and rota planning to meet business needs.
• Working closely with internal departments to support smooth and secure operations.
• Maintaining effective relationships with external stakeholders, including local authorities and emergency services.
• Monitoring security systems and ensuring all equipment is operating effectively.
• Producing clear, accurate reports and maintaining detailed departmental records.
• Identifying areas for improvement and supporting the development of security processes and standards.
• Demonstrating strong knowledge of legislation, compliance requirements and high‑volume security environments.
• Communicating effectively with colleagues and stakeholders at all levels.
• Remaining organised, professional and effective in a fast‑paced environment.
• Working flexibly, including evenings and weekends, to meet business demands.

This is a 40-hour-per-week role, as necessary to meet business demands. Evening and weekend working should be expected.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

• Company funded benefits
• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Life assurance.
• Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.
• Flexible benefits designed for employees to choose the best package for their personal needs.
• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Travel insurance.
• Health Screening.
• Rewards, recognition, development, and events
• Genting Academy online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these.

If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.