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- Tasks: Deliver exceptional customer service and support in our vibrant gaming areas.
- Company: Join Genting Casinos, a leading leisure business with a fun atmosphere.
- Benefits: Enjoy competitive salary, private GP helpline, gym discounts, and more.
- Why this job: Be part of an exciting industry and create memorable experiences for customers.
- Qualifications: No prior gaming experience needed; just a passion for customer service.
- Other info: Flexible shifts, social events, and great career development opportunities await!
The predicted salary is between 24000 - 36000 £ per year.
Slots Host – Genting Casino Edinburgh York Place
Location: Genting Casino Edinburgh York Place
Department: Gaming Staff
Closing Date: 17/03/2026
JOB DESCRIPTION
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry?
We have a vacancy for a slots host to join our team, previous gaming experience is not essential. You will be responsible for ensuring our customers receive the highest standard of customer service and be on hand to offer support to ensure they have a great experience on our slot machines and electronic gaming areas. You will need to be flexible and able to work a variety of shifts across the week.
Key skills and responsibilities include:
- Ability to deliver excellence in customer service at all times.
- Constantly looking for new customers whilst offering a warm and friendly welcome.
- Oversee the slots and electronic gaming (ETG) areas offering assistance.
- Identify any food and beverage requirements using a proactive approach where appropriate.
- An understanding of the slots and the electronic gaming offer is preferable.
- Communicate any relevant promotional activity or events to customers.
- Share customer feedback with the general manager.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits – read more details below.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Life assurance.
- Employee assistance programme A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
Flexible benefits* designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Travel insurance.
- Health Screening.
Rewards, recognition, development, and events
- Genting Academy online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
- Tips
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
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Slots Host employer: Genting Casinos UK Limited
Contact Detail:
Genting Casinos UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Slots Host
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Be flexible and enthusiastic! The job requires working various shifts, so highlight your willingness to adapt. Show your excitement about working in a vibrant environment like a casino – it’s all about having fun while providing great service!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Genting Casinos site. It’s the best way to ensure your application gets noticed and shows that you’re serious about joining our team.
We think you need these skills to ace Slots Host
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love delivering top-notch customer service. Share any experiences where you've gone the extra mile to make someone's day better – it really helps us see your enthusiasm!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Whether it's a fun anecdote or a unique skill, show us what makes you stand out from the crowd.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills match what we're looking for. If you have any experience with gaming or customer interaction, be sure to mention it – we love seeing relevant examples!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s super easy and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role and our fantastic benefits!
How to prepare for a job interview at Genting Casinos UK Limited
✨Know Your Customer Service Basics
As a Slots Host, delivering exceptional customer service is key. Brush up on your customer service skills and think of examples where you've gone above and beyond for someone. This will show your passion for providing a great experience.
✨Familiarise Yourself with the Gaming Environment
Even if you don't have prior gaming experience, take some time to learn about slot machines and electronic gaming. Understanding how they work and the different types available will help you assist customers better and demonstrate your enthusiasm for the role.
✨Be Ready to Discuss Flexibility
Since the job requires working various shifts, be prepared to discuss your availability. Highlight your flexibility and willingness to adapt to different schedules, as this is a crucial aspect of the role.
✨Show Your Personality
This is a fun and vibrant industry, so let your personality shine through during the interview. Be warm and friendly, and don’t hesitate to share why you’re excited about the opportunity to work in such an engaging environment.
