At a Glance
- Tasks: Deliver top-notch customer service in a lively casino environment.
- Company: Join Genting Casinos, a leading name in the UK leisure industry.
- Benefits: Enjoy competitive pay, flexible benefits, and a supportive work culture.
- Other info: Great opportunities for personal growth and exciting social events await!
- Why this job: Be part of a fun team and make customers smile every day!
- Qualifications: A friendly attitude and willingness to learn are all you need.
The predicted salary is between 20000 - 25000 € per year.
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast‑paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
WHAT WE OFFER
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Life assurance.
- Employee assistance programme – a confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family‑friendly and wellbeing policies.
- Flexible benefits designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events
- Genting Academy – an online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company‑wide pub quiz, Croupier of the Year Awards, and a 5‑a‑side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member - READING, UK employer: Genting Casinos UK Limited
Genting Casinos is an exceptional employer located in Reading, UK, offering a vibrant work environment where hospitality team members can thrive. With a strong focus on employee wellbeing, we provide a comprehensive benefits package, including private healthcare, flexible working options, and opportunities for personal development through the Genting Academy. Our inclusive culture fosters teamwork and celebrates individuality, making it a rewarding place to build a career in the fast-paced hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Team Member - READING, UK
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your bubbly personality and passion for hospitality.
✨Tip Number 3
Dress to impress! First impressions matter, especially in the hospitality industry. Make sure you look smart and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation for the opportunity but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Hospitality Team Member - READING, UK
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your bubbly personality and passion for customer service. Use a friendly tone and let your enthusiasm shine through.
Tailor Your Application:Take a moment to read the job description carefully. Highlight your relevant experience and skills that match what we're looking for, especially in customer care and teamwork. This shows us you're serious about joining our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid long-winded sentences. Make it easy for us to see why you'd be a great fit for the hospitality team.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Genting Casinos UK Limited
✨Show Your Personality
As a hospitality team member, your bubbly personality is key! Make sure to let your enthusiasm shine through during the interview. Share personal anecdotes that highlight your passion for customer service and how you’ve made customers feel special in the past.
✨Know the Company
Do a bit of homework on Genting Casinos before your interview. Familiarise yourself with their values, services, and any recent news. This shows you’re genuinely interested and helps you tailor your answers to align with their mission.
✨Demonstrate Team Spirit
Being an effective team player is crucial in this role. Prepare examples of how you’ve worked well in a team setting, contributed to improvements, or handled challenges together. Highlighting your collaborative skills will make you stand out.
✨Prepare for Practical Scenarios
Expect questions about handling cash, serving food and drinks, and maintaining hygiene standards. Think of specific situations where you’ve successfully managed these tasks. Practising these scenarios can help you feel more confident and ready to impress.
