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- Tasks: Ensure fair play and compliance while leading a dynamic gaming team.
- Company: Join Genting Casino, a top leisure business in the UK.
- Benefits: Enjoy competitive salary, private GP access, and flexible benefits.
- Why this job: Be part of an exciting environment with opportunities for growth and fun activities.
- Qualifications: Experience as a pit boss and strong leadership skills required.
- Other info: Engage in social events and enjoy a supportive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced pit boss looking for a new opportunity? Are you dedicated to ensuring the games are played fairly and accurately?
We have a vacancy for a pit boss to join our team, you will be supporting the management team ensuring full compliance with company procedures and relevant legislation. You will also be responsible for making sure the highest standards of efficiency, security and customer care are delivered in your area.
Key skills and responsibilities include:
- Full compliance with the requirements of the Gambling Act 2005, Gambling Commission guidelines, licensing conditions and codes of practice (LCCP).
- Fully aware of all social responsibility protocols and procedures.
- Ensure all gaming activity complies with company policy and procedures.
- Provide employees with clear and concise instructions and effectively evaluate their knowledge and understanding.
- Positive and flexible approach to change management initiatives to effectively improve business performance and maintain a competitive edge.
- Coach employees to meet the organisation’s expectations of productivity and goal accomplishment.
- To ensure all employees deliver exceptional levels of customer service.
- An effective team player.
- Personal Functional License (PFL) required.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits.
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Genting Academy online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5‑a‑side football tournament.
- Tips £4,000 annual gaming bonus paid quarterly once probation is completed, subject to terms & conditions.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Pit Boss employer: Genting Casinos UK Limited
Contact Detail:
Genting Casinos UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pit Boss
✨Tip Number 1
Network like a pro! Reach out to your connections in the gaming industry, especially those who might know someone at Genting. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Gambling Act 2005 and company policies. Show us you’re not just a pit boss but a knowledgeable one who’s ready to ensure compliance and customer care.
✨Tip Number 3
Practice your coaching skills! Think about how you’d train your team to meet expectations. We want to see that you can lead and inspire others while maintaining high standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Genting family.
We think you need these skills to ace Pit Boss
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Pit Boss role. Highlight your experience in gaming compliance and customer service, as these are key for us at Genting Casino.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that show how you’ve ensured fair play and high standards of customer care. We love seeing real-life applications of your expertise.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Genting Casinos UK Limited
✨Know Your Regulations
Familiarise yourself with the Gambling Act 2005 and the Gambling Commission guidelines. Being able to discuss these regulations confidently will show that you understand the importance of compliance in your role as a pit boss.
✨Demonstrate Leadership Skills
Prepare examples of how you've effectively coached and managed teams in the past. Highlight your ability to provide clear instructions and evaluate team performance, as this is crucial for ensuring high standards in gaming operations.
✨Showcase Customer Service Excellence
Think of specific instances where you delivered exceptional customer service or resolved conflicts. This will help you illustrate your commitment to maintaining a positive gaming environment and ensuring customer satisfaction.
✨Be Ready for Flexibility
Since the role requires working various shifts, be prepared to discuss your availability and willingness to adapt. Showing that you're flexible and can handle change will demonstrate your readiness to meet the demands of the job.
