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- Tasks: Deliver exceptional customer service and support in our vibrant gaming areas.
- Company: Join Genting Casino, a leading leisure business with a fun atmosphere.
- Benefits: Enjoy competitive salary, private GP helpline, discounts, and mental health support.
- Why this job: Be part of an exciting industry and create memorable experiences for customers.
- Qualifications: No prior gaming experience needed; just a passion for customer service.
- Other info: Flexible shifts, social activities, and great career development opportunities await you.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry? We have a vacancy for a slots host to join our team, previous gaming experience is not essential. You will be responsible for ensuring our customers receive the highest standard of customer service and be on hand to offer support to ensure they have a great experience on our slot machines and electronic gaming areas. You will need to be flexible and able to work a variety of shifts across the week.
Key skills and responsibilities include:
- Ability to deliver excellence in customer service at all times.
- Constantly looking for new customers whilst offering a warm and friendly welcome.
- Oversee the slots and electronic gaming (ETG) areas offering assistance.
- Identify any food and beverage requirements using a proactive approach where appropriate.
- An understanding of the slots and the electronic gaming offer is preferable.
- Communicate any relevant promotional activity or events to customers.
- Share customer feedback with the general manager.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace.
Slots Host in Liverpool employer: Genting Casinos UK Limited
Contact Detail:
Genting Casinos UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Slots Host in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Slots Host, you'll be all about delivering top-notch service. Think of examples from your past experiences where you've gone above and beyond for customers. This will help you shine during the interview.
✨Tip Number 3
Be flexible and ready to adapt! The job requires working various shifts, so be prepared to discuss your availability. Show that you're open to working nights and weekends, as this flexibility is key to landing the role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Slots Host in Liverpool
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see that you genuinely care about creating a fun and welcoming atmosphere for our guests.
Be Flexible and Open-Minded: Highlight your flexibility in working various shifts, including nights and weekends. We appreciate candidates who are adaptable and ready to jump in whenever needed, so make sure to mention your availability!
Share Relevant Experience (Even if It's Not Gaming): If you've got experience in customer-facing roles, don’t hesitate to include it! Even if it’s not directly related to gaming, any background in hospitality or service can be a great asset to us.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Genting Casinos UK Limited
✨Know Your Customer Service Basics
As a Slots Host, delivering exceptional customer service is key. Brush up on your customer service skills and think of examples where you've gone above and beyond for someone. This will show your passion for providing a great experience.
✨Familiarise Yourself with the Gaming Environment
Even if you don't have prior gaming experience, take some time to learn about slot machines and electronic gaming. Understanding how they work and the different types available will help you assist customers better and demonstrate your enthusiasm for the role.
✨Be Ready to Discuss Flexibility
Since the job requires working various shifts, be prepared to discuss your availability. Highlight your flexibility and willingness to adapt to different schedules, including nights and weekends, as this is crucial for the role.
✨Show Enthusiasm for Promotions and Events
Genting Casinos often run promotions and events. Research any current or upcoming activities and be ready to discuss them in your interview. Showing that you're proactive and engaged with the company's offerings can set you apart from other candidates.
