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- Tasks: Deliver top-notch customer service in a lively casino environment.
- Company: Join Genting Casinos, a leading name in the UK leisure industry.
- Benefits: Enjoy competitive pay, flexible benefits, and a range of employee perks.
- Why this job: Be part of a fun team and create memorable experiences for customers.
- Qualifications: A friendly attitude and willingness to work in a fast-paced setting.
- Other info: Opportunities for growth, social events, and a supportive workplace culture.
The predicted salary is between 800 - 1400 £ per month.
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits:
WHAT WE OFFER
- Company funded benefits:
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
Rewards, recognition, development, and events:
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member in Leicester employer: Genting Casinos UK Limited
Contact Detail:
Genting Casinos UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Genting Casinos. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress to impress! Even though it’s a fun and casual environment, looking smart and presentable can make a great first impression. It shows that you’re serious about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your excitement about joining the team!
We think you need these skills to ace Hospitality Team Member in Leicester
Some tips for your application 🫡
Show Your Personality: We want to see your bubbly personality shine through in your application! Don’t be afraid to let your enthusiasm for customer service come across in your writing. Remember, we’re looking for team members who can bring a fun vibe to our bars and restaurants.
Tailor Your Application: Make sure to tailor your application to the role of Hospitality Team Member. Highlight any relevant experience you have in customer service or hospitality, and mention how you can contribute to our team’s success. We love seeing how you can fit into our fast-paced environment!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate applications that are easy to read and get straight to the good stuff about why you’d be a great fit for us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we offer at Genting Casinos!
How to prepare for a job interview at Genting Casinos UK Limited
✨Show Your Personality
As a hospitality team member, your bubbly personality is key! Make sure to let your enthusiasm shine through during the interview. Share stories that highlight your passion for customer service and how you’ve made customers feel special in the past.
✨Know the Company
Do a bit of homework on Genting Casinos before your interview. Familiarise yourself with their values, services, and what makes them stand out in the industry. This will show that you’re genuinely interested and can help you tailor your answers to align with their mission.
✨Demonstrate Team Spirit
Being an effective team player is crucial in this role. Prepare examples of how you’ve worked well in a team before, especially in fast-paced environments. Highlight any contributions you made that improved team performance or customer satisfaction.
✨Prepare for Practical Questions
Expect questions about cash handling, food preparation, and hygiene regulations. Brush up on these topics and be ready to discuss how you would handle specific scenarios. Showing that you understand the importance of health and safety will impress your interviewers.