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- Tasks: Join our team to deliver exceptional customer service and maintain a vibrant atmosphere.
- Company: Resorts World is a lively leisure destination with diverse brands and events, owned by Genting UK Ltd.
- Benefits: Enjoy flexible benefits, discounts, gym membership, and fun company events.
- Why this job: Be part of a dynamic team in a fast-paced environment that values individuality and growth.
- Qualifications: We seek enthusiastic, reliable, and friendly candidates who thrive in a team setting.
- Other info: Flexible hours available; perfect for students looking to gain experience while having fun!
Hospitality Team Member – 20 hours per week
Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, High Line Bar, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
We are currently looking for an enthusiastic Hospitality Team Member to join our vibrant team at Sports Bar! Candidates must be fully flexible to work a variety of shifts; including weekends, nights and bank holidays.
Key competencies and duties include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes, health & safety and hygiene regulations.
- Being an effective team player who contributes to continuous business improvement.
- Till operation and cash handling.
- Waiting tables and clearing of cutlery and glasses from customers, ensuring all items are washed/cleaned and stored correctly.
- Identify any food and beverage requirements using a proactive approach where appropriate.
- Ensuring all areas of the casino areas are always kept clean and tidy.
What is a Genting Employee?
At Genting it’s important that we find and keep the best people that can do the job. However, although finding the right skills and experience for the job is vital, it is just as important that our new team members are able to behave in the way that we expect of all our employees and that they live and breathe our values.
Genting focuses on recruiting high calibre and outgoing candidates from the widest fields possible who are as excited about our brands as we are and want to work and grow with a leading global player in the leisure, casino and hospitality sector.
So what are we looking for I hear you ask? If you feel you tick the below boxes then we would like to hear from you!
- Are enthused about working for Genting, and strongly believe in our values
- Are friendly, helpful and supportive towards all team members
- Take pride in their appearance
- Reliable and hard working
- Are flexible to fit in with our 24 hour business
- Bring some personality and fun to the workplace!
What we offer:
- A range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
- Life Cover
- Numerous discounts across Resorts World Birmingham and the NEC Campus
- Discounts across the wider Genting UK brand
- Discounted on-site gym membership
- Discounted bus and rail passes with National Express
- Pension
- Uniform provided
- Employee Assistance Programme
- Free on-site parking
- Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.
As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.
We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.
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Hospitality Team Member - 20 hours per week employer: Genting Casinos UK Limited
Contact Detail:
Genting Casinos UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member - 20 hours per week
✨Tip Number 1
Familiarise yourself with Genting's values and mission. During your interactions, whether in person or online, demonstrate how your personal values align with theirs. This will show that you're not just looking for a job, but that you're genuinely interested in being part of their team.
✨Tip Number 2
Engage with current employees on social media platforms like LinkedIn or even Instagram. Ask them about their experiences working at Resorts World and what they enjoy most about the company culture. This insider knowledge can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of specific examples from your past experiences where you went above and beyond for a customer. Being able to articulate these stories will highlight your suitability for the Hospitality Team Member role.
✨Tip Number 4
Be ready to discuss your flexibility and availability. Since this role requires weekend work, emphasise your willingness to adapt your schedule. Showing that you can fit into their 24-hour business model will make you a more attractive candidate.
We think you need these skills to ace Hospitality Team Member - 20 hours per week
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key competencies and duties required for the Hospitality Team Member position. Tailor your application to highlight relevant experiences that demonstrate your customer care skills and ability to work in a team.
Show Enthusiasm: Express your enthusiasm for working at Genting and your alignment with their values in your cover letter. Mention why you are excited about the hospitality industry and how you can contribute to creating a fun and vibrant atmosphere.
Highlight Relevant Experience: Include any previous experience in hospitality or customer service roles in your CV. Be specific about your responsibilities and achievements, such as cash handling, waiting tables, or maintaining cleanliness, to show you have the necessary skills.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial in the hospitality sector.
How to prepare for a job interview at Genting Casinos UK Limited
✨Show Your Enthusiasm
Make sure to express your excitement about working for Genting and the hospitality industry. Share specific reasons why you want to be a part of their team, as this will demonstrate your genuine interest in the role.
✨Highlight Teamwork Skills
As a Hospitality Team Member, being a good team player is crucial. Prepare examples from your past experiences where you successfully collaborated with others to achieve a common goal or improve service.
✨Demonstrate Customer Care
Be ready to discuss how you would ensure exceptional customer care. Think of scenarios where you went above and beyond for a customer, as this aligns with the company's focus on high standards of service.
✨Dress the Part
First impressions matter! Dress smartly and maintain a professional appearance for your interview. This shows that you take the opportunity seriously and understand the importance of presentation in the hospitality sector.