At a Glance
- Tasks: Join our team to deliver exceptional customer service in a vibrant casino bar and restaurant.
- Company: Genting UK Ltd. operates Resorts World, a lively leisure destination with diverse entertainment options.
- Benefits: Enjoy flexible benefits like extra holiday, discounts, gym memberships, and career development opportunities.
- Other info: We support diversity and inclusivity, ensuring everyone feels welcome and accommodated.
- Why this job: Be part of a fun, fast-paced environment where your individuality is celebrated and valued.
- Qualifications: Enthusiasm, reliability, and a friendly attitude are key; previous experience is preferred but not essential.
Resorts World is a leisure destination owned by Genting UK Ltd., featuring brands such as Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, Vortex Gaming family arcade, The World Bar, The Sports Bar, and a busy meetings and events business. Located opposite the Resorts World Arena and NEC, it attracts millions annually for concerts, exhibitions, and events. The location offers a vibrant, lakeside environment with a fun, fast-paced working atmosphere.
As an inclusive and diverse employer, we celebrate individuality and value each person\'s contribution. We are committed to understanding and accommodating the needs of our customers, colleagues, and prospects. If you require support during your interview, such as guidance, advice, or adjustments, please contact us.
We are seeking a part-time Hospitality Team Member to work 40 hours per week. Ideal candidates will be enthusiastic, dynamic, and passionate about delivering excellent customer service, with a flexible attitude towards changing priorities and shifts.
This role involves working in the casino bar and restaurant, and previous experience in a similar position is preferred.
Key responsibilities include:
- Providing exceptional customer care while adhering to company procedures, health & safety, and hygiene regulations.
- Contributing as an effective team member to continuous business improvement.
- Operating tills and handling cash transactions.
- Waiting tables, clearing cutlery and glasses, and ensuring items are washed, cleaned, and stored correctly.
- Proactively identifying food and beverage requirements.
- Maintaining cleanliness and tidiness in all casino areas.
What is a Genting Employee?
At Genting, we seek to hire and retain the best talent. Beyond skills and experience, we value employees who embody our values and behave in line with our expectations.
We focus on recruiting high-caliber, outgoing candidates from diverse backgrounds who are excited about our brands and eager to grow with us in the leisure, casino, and hospitality sectors.
If you believe you meet the following criteria, we want to hear from you:
- Enthusiasm for working at Genting and alignment with our values
- Friendly, helpful, and supportive attitude towards colleagues
- Pride in personal appearance
- Reliability and diligence
- Flexibility to accommodate our 24-hour operation
- Personality and a sense of fun in the workplace
We offer a range of flexible benefits, including extra holiday purchase, dental insurance, a company-funded Health Cash Plan, critical illness cover, and travel insurance. Additional perks include:
- Life Cover
- Discounts at Resorts World Birmingham and the NEC Campus
- Discounts across the wider Genting UK brand
- On-site gym membership discounts
- Discounted bus and rail passes with National Express
- Pension scheme
- Uniform provision
- Employee Assistance Programme
- Free on-site parking
- Staff discounts at various venues including Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, and Vortex
We also organize company-funded engagement events, reward programs like Lifestyle Vouchers, long service awards, team incentives, a social fund, an annual Christmas gift, and career development opportunities through our Genting Academy online portal.
#J-18808-LjbffrHospitality Team Member - 20 hours in Birmingham employer: Genting Casinos UK Limited
At Genting UK Ltd., we pride ourselves on being an inclusive and diverse employer, offering a vibrant and dynamic work environment at our Resorts World location. As a Hospitality Team Member, you'll enjoy flexible benefits, career development opportunities through our Genting Academy, and a fun atmosphere that celebrates individuality while delivering exceptional customer service. Join us to be part of a team that values your contributions and supports your growth in the exciting leisure and hospitality sectors.
Contact Details:
Genting Casinos UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Team Member - 20 hours in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Genting Casinos UK Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Genting Casinos UK Limited
Don't be shy about reaching out to Genting Casinos UK Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Team Member - 20 hours in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Genting Casinos UK Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Genting Casinos UK Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
