At a Glance
- Tasks: Deliver luxury spa treatments and create memorable experiences for guests.
- Company: Join Genting, a vibrant leisure destination with a focus on wellbeing.
- Benefits: Flexible hours, competitive pay, and a fun working environment.
- Other info: Dynamic workplace with opportunities for personal growth and development.
- Why this job: Be part of a team that values individuality and exceptional customer care.
- Qualifications: Passion for wellness and excellent customer service skills.
The predicted salary is between 38250 - 46750 £ per year.
Resorts World is a leisure destination owned by Genting UK Ltd.
Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, High Line Bar, The World Bar, The Sports Bar and a thriving meeting and events business.
Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events.
A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace.
We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these.
If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
JOB DESCRIPTION
Are you passionate about delivering exceptional customer experiences? Would you like to work in a luxury spa environment focused on wellbeing, relaxation, and outstanding service?
We have a vacancy for a Spa Therapist to join the team at Santai Spa, Resorts World Birmingham.
You will be responsible for delivering high-quality treatments and creating memorable experiences for our guests, ensuring every visit reflects the exceptional standards of Santai Spa.
This role is ideal for someone who combines excellent technical expertise with a genuine passion for customer care and wellness.
Please note we offer two paid 30 minute breaks in an 8-hour shift.
Key skills and responsibilities include
- Delivering a range of luxury spa treatments, including facials, massages, body treatments, and spa rituals to the highest professional standards.
- Providing personalised consultations and recommending treatments tailored to individual guest needs and preferences.
- Promoting and recommending treatments and retail products to enhance the guest experience and support revenue growth.
- Maintaining exceptional standards of cleanliness, hygiene and presentation across treatment rooms and spa facilities.
- Adhering to all health, safety, and hygiene requirements, as well as company policies and procedures.
- Assisting with stock control, product management, and inventory monitoring.
- Supporting reception and hosting duties when required, including welcoming guests and managing appointments.
- Handling guest queries and feedback professionally to maintain high levels of customer satisfaction.
- Working collaboratively with colleagues to create a positive, professional, and welcoming spa environment.
What is a Genting Employee?
At Genting it’s important that we find and keep the best people that can do the job.
However, although finding the right skills and experience for the job is vital, it is just as important that our new team members are able to behave in the way that we expect of all our employees and that they live and breathe our values.
Genting focuses on recruiting high calibre and outgoing candidates from the widest fields possible who are as excited about our brands as we are and want to work and grow with a leading global player in the leisure, casino and hospitality sector.
So what are we looking for I hear you ask? If you feel you tick the below boxes then we would like to hear from you!
- Are enthused about working for Genting, and strongly believe in our values
- Are friendly, helpful and supportive towards all team members
- Take pride in their appearance
- Reliable and hard working
- Are flexible to fit in with our 24 hour business
• Bring some personality and fun to the workplace!
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Spa Therapist - Zero Hours Contract in Birmingham employer: Genting Casinos UK Limited
Genting Casinos UK Limited is an exceptional employer, offering a vibrant work culture in the heart of Southampton where you can thrive as a Casino Welcome Host. With a focus on employee well-being, we provide fantastic benefits such as a private GP helpline and discounted gym memberships, alongside ample opportunities for personal and professional growth in a dynamic environment that values your contributions.
Contact Details:
Genting Casinos UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Therapist - Zero Hours Contract in Birmingham
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Genting Casinos UK Limited and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Spa Therapist - Zero Hours Contract in Birmingham
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Genting Casinos UK Limited that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Genting Casinos UK Limited.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Genting Casinos UK Limited get a sense of who you are beyond your experience!
How to prepare for a job interview at Genting Casinos UK Limited
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Genting Casinos UK Limited and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
