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- Tasks: Welcome guests and provide excellent customer service in a vibrant leisure destination.
- Company: Join Genting, a leading player in the leisure and hospitality sector.
- Benefits: Flexible benefits, discounts, gym membership, and career progression opportunities.
- Why this job: Be part of a fun team and make a real impact on guest experiences.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Enjoy a dynamic work environment with exciting engagement events.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, Vortex Gaming family arcade, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
We are currently looking for an enthusiastic and hardworking Receptionist to join our Reception team at Resorts World Casino on a full time basis, although we are open to part time.
- Excellent customer service skills and telephone manner
- Strong communication skills both written and verbal
- Must be able to work as part of a team and be able to build and maintain effective working relationships with all colleagues and guests.
- Be able to adopt a positive and flexible attitude to changing priorities and procedures, including changes to shifts/rotas
- Must have the ability to work under pressure and meet deadlines
- Must be flexible towards working hours as role involves working night shifts and weekends
At Genting it’s important that we find and keep the best people that can do the job. However, although finding the right skills and experience for the job is vital, it is just as important that our new team members are able to behave in the way that we expect of all our employees and that they live and breathe our values. Genting focuses on recruiting high calibre and outgoing candidates from the widest fields possible who are as excited about our brands as we are and want to work and grow with a leading global player in the leisure, casino and hospitality sector.
So what are we looking for?
- Are enthused about working for Genting, and strongly believe in our values
- Are friendly, helpful and supportive towards all team members
- Take pride in their appearance
- Reliable and hard working
- Are flexible to fit in with our 24 hour business
- Bring some personality and fun to the workplace!
What we can offer:
- A range of “flexible benefits” you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
- Life Cover
- Numerous discounts across Resorts World Birmingham and the NEC Campus
- Discounts across the wider Genting UK brand
- Discounted on-site gym membership
- Discounted bus and rail passes with National Express
- Pension
- Uniform provided
- Employee Assistance Programme
- Free on-site parking
- Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.
As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year. We also continually look at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.
Receptionist - Full Time in Birmingham employer: Genting Casinos UK Limited
Contact Detail:
Genting Casinos UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Full Time in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Resorts World and its brands. This will help you show genuine interest and enthusiasm, which is exactly what they’re looking for.
✨Tip Number 2
Practice your customer service skills! Since the role is all about interacting with guests, think of scenarios where you can demonstrate your excellent communication and problem-solving abilities. Role-play with a friend if you can!
✨Tip Number 3
Be ready to showcase your flexibility! The job requires working nights and weekends, so be prepared to discuss your availability and how you can adapt to changing priorities during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Genting family. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Receptionist - Full Time in Birmingham
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your excitement for the role shine through! We want to see that you’re genuinely interested in working at Resorts World and that you resonate with our values. A little personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Focus on customer service and communication skills, as these are key for a Receptionist role. We love seeing how you can contribute to our team!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your written application. Use clear language and check for any typos or errors. We want to see your best self right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is always a bonus!
How to prepare for a job interview at Genting Casinos UK Limited
✨Know the Company
Before your interview, take some time to research Resorts World and Genting UK. Understand their values, the brands they operate, and what makes them unique in the leisure and hospitality sector. This knowledge will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Customer Service Skills
As a Receptionist, excellent customer service is key. Prepare examples from your past experiences where you provided outstanding service or handled difficult situations. Be ready to discuss how you can bring that same level of service to the team at Resorts World.
✨Demonstrate Flexibility
The job requires flexibility with shifts and working hours. Be prepared to discuss your availability and willingness to adapt to changing priorities. Highlight any previous experience where you successfully managed a dynamic work environment.
✨Bring Your Personality
Resorts World values individuality and fun in the workplace. Don’t be afraid to let your personality shine through during the interview. Share what makes you unique and how you can contribute to a positive team atmosphere while maintaining professionalism.
