At a Glance
- Tasks: Provide a welcoming cloakroom service and manage customer belongings efficiently.
- Company: Join Genting, a leading global player in leisure and hospitality.
- Benefits: Flexible benefits, discounts, gym membership, and career progression opportunities.
- Other info: Enjoy company-funded events and a vibrant workplace culture.
- Why this job: Be part of a fun, fast-paced environment with great team spirit.
- Qualifications: Enthusiastic, reliable, and flexible team players are encouraged to apply.
The predicted salary is between 12 - 15 £ per hour.
Resorts World is a leisure destination owned by Genting UK Ltd. Located opposite the Resorts World Arena and the NEC, it attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast‑paced working environment. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace.
Resorts World Casino is currently recruiting for a part‑time Cloakroom Assistant to join our team. This role requires working 16 hours per week on Fridays and Saturdays. You will be responsible for providing a professional and welcoming cloakroom service to our customers, ensuring their belongings are handled safely and efficiently whilst maintaining high standards of organisation and cleanliness.
- Delivering a warm and professional welcome, assisting all customers in a polite and friendly manner.
- Managing customer belongings, ensuring items are securely stored, well‑organised, and returned promptly.
- Maintaining the cleanliness and hygiene of the cloakroom area at all times.
- Communicating effectively with both customers and colleagues in a professional manner.
- Demonstrating excellent organisation and time‑keeping skills.
- Reporting customer queries or complaints promptly and appropriately.
- Adhering to all company procedures, including Health and Safety regulations.
- Working collaboratively as part of the wider casino team, building positive working relationships.
- Showing flexibility and a positive attitude towards changing priorities, procedures, and shift patterns, including weekend working.
In return for your commitment, we offer a competitive salary, development opportunities, and a wide range of employee benefits.
We’re Looking For:
- Enthusiastic about working for Genting, and strongly believe in our values.
- Friendly, helpful and supportive towards all team members.
- Take pride in their appearance.
- Reliable and hard working.
- Flexible to fit in with our 24‑hour business.
- Bring some personality and fun to the workplace.
What we offer:
- A range of flexible benefits you can pick and choose from such as: extra holiday purchase, dental insurance, company funded Health Cash Plan, critical illness cover and travel insurance.
- Life Cover.
- Numerous discounts across Resorts World Birmingham and the NEC Campus.
- Discounts across the wider Genting UK brand.
- Discounted on‑site gym membership.
- Discounted bus and rail passes with National Express.
- Pension.
- Uniform provided.
- Employee Assistance Programme.
- Free on‑site parking.
- Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.
We also continually look at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and career progression through our online learning portal Genting Academy.
Cloakroom Assistant - 16 hours a week in Birmingham employer: Genting Casinos UK Limited
At Resorts World, we pride ourselves on being an inclusive and diverse employer that values individuality and the unique contributions of each team member. Located in a vibrant leisure destination, our Cloakroom Assistants enjoy a fun and fast-paced working environment with opportunities for personal growth and development, alongside a competitive salary and a range of flexible benefits. Join us to be part of a dynamic team that celebrates hard work, creativity, and a shared passion for delivering exceptional customer experiences.
Contact Details:
Genting Casinos UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cloakroom Assistant - 16 hours a week in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Resorts World and its brands. This will help you understand their values and culture, making it easier for you to show how you fit in.
✨Tip Number 2
Practice your people skills! As a Cloakroom Assistant, you'll be interacting with customers all the time. Try role-playing common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our team at Resorts World, and it makes the process smoother for everyone.
We think you need these skills to ace Cloakroom Assistant - 16 hours a week in Birmingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We love candidates who are enthusiastic and bring a bit of fun to the workplace, so don’t be afraid to show us who you are.
Tailor Your Application:Make sure to tailor your application to the Cloakroom Assistant role. Highlight any relevant experience you have in customer service or organisation, and mention how you can contribute to our vibrant team at Resorts World.
Keep It Professional:While we want to see your personality, it’s also important to maintain a professional tone. Use clear language and check for any spelling or grammar mistakes before hitting send. A polished application shows us you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Genting Casinos UK Limited
✨Know the Company
Before your interview, take some time to research Resorts World and Genting UK. Understand their values, the services they offer, and what makes them unique in the leisure and hospitality sector. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Cloakroom Assistant, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past. Highlight your friendly and helpful nature, as well as any experience you have in fast-paced environments where teamwork is essential.
✨Demonstrate Organisation and Cleanliness
Since the role involves managing customer belongings and maintaining a clean cloakroom area, be ready to discuss how you stay organised and ensure cleanliness in your work. You might even want to mention any relevant experiences where you had to keep things tidy and efficient under pressure.
✨Be Flexible and Positive
Genting values flexibility and a positive attitude, especially since the role requires weekend work. Be prepared to discuss your availability and how you handle changing priorities. Share examples of times when you've adapted to new situations or worked collaboratively with others to achieve a common goal.
