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For Companies At a Glance
- Tasks: Manage customer orders and ensure satisfaction through effective communication.
- Company: Join a dynamic team focused on customer support excellence.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Enjoy a supportive work environment with a focus on teamwork.
- Why this job: Be the voice of the company and make a difference in customer experiences.
- Qualifications: Strong customer service skills and experience with SAP and Excel.
The predicted salary is between 25000 - 30000 £ per year.
Accurate entry of customer orders onto the company’s computer system.
Production of all associated order documentation.
Establish and maintain regular communication with customers by telephone and email in conjunction with business transactions.
Identifying and assessing customers’ needs to achieve satisfaction through regular communication by telephone and e-mail.
Screening of sales enquiries.
Become familiar with the product lines and their applications and make recommendations as appropriate.
Effectively handle, report issues and trends reported from customers and provide feedback and recommendations.
Update customer information in the prevailing customer CRM systems.
Claims and returns processing.
Booking shipments with freight providers.
Order management to ensure delivery in full and on time (DIFOT).
Follow‑up on required product licences and ensure relevant documentation is completed.
Any other duties related to the successful performance of the role.
Skills & Experience
- Demonstrate solid customer service abilities in all facets of customer services and customer satisfaction.
- Strong verbal and written abilities, as well as excellent listening and feedback skills.
- Attention to detail.
- Working experience of SAP.
- In‑depth understanding of the Order to Cash process within a manufacturing environment.
- Working experience of Microsoft Excel and reporting.
Working Hours
Monday to Thursday 08:00 - 16:30, Friday 08:00 - 13:00
Customer Support Administrator in Haydock employer: Gentex Corp
Contact Detail:
Gentex Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator in Haydock
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially those related to customer support. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of interaction with customers, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you successfully handled customer issues. This will demonstrate your capability to manage challenges effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Support Administrator in Haydock
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Administrator role. Highlight your customer service skills and any relevant experience with order management or CRM systems. We want to see how you can fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of communication with customers, be sure to showcase your verbal and written abilities. Use clear and concise language in your application to demonstrate that you can effectively communicate, just like we do at StudySmarter.
Attention to Detail is Key: In your application, emphasise your attention to detail. Mention any experiences where you've had to manage orders or documentation accurately. We value precision, especially when it comes to customer orders and satisfaction!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Gentex Corp
✨Know Your Stuff
Familiarise yourself with the company's products and services. Understand how they fit into the market and be ready to discuss how you can help customers with their needs. This shows you're proactive and genuinely interested in the role.
✨Master the Order to Cash Process
Brush up on your knowledge of the Order to Cash process, especially if you have experience in a manufacturing environment. Be prepared to explain how you've successfully managed orders in the past and how you can ensure delivery in full and on time.
✨Show Off Your Communication Skills
Since this role involves regular communication with customers, practice articulating your thoughts clearly. Use examples from your previous roles where you effectively handled customer inquiries or resolved issues to demonstrate your strong verbal and written abilities.
✨Be Detail-Oriented
Attention to detail is crucial for this position. During the interview, highlight instances where your meticulous nature has led to successful outcomes, whether it’s in order management or processing claims and returns. This will reassure them that you can handle the responsibilities of the role.