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- Tasks: Manage customer orders and ensure smooth communication via phone and email.
- Company: Join a dynamic team focused on customer satisfaction and support.
- Benefits: Gain valuable experience, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Be the voice of the company and make a difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Accurate entry of customer orders onto the company’s computer system.
Production of all associated order documentation.
Establish and maintain regular communication with customers by telephone and email in conjunction with business transactions.
Identifying and assessing customers’ needs to achieve satisfaction through regular communication by telephone and e-mail.
Screening of sales enquiries.
Become familiar with the product lines and their applications and make recommendations as appropriate.
Effectively handle, report issues and trends reported from customers and provide feedback and recommendations.
Update customer information in the prevailing customer CRM systems.
Claims and returns processing.
Booking shipments with freight providers.
Order management to ensure delivery in full and on time (DIFOT).
Follow‑up on required product licences and ensure relevant documentation is completed.
Any other duties related to the successful performance of the role.
Customer Support Administrator employer: Gentex Corp
Contact Detail:
Gentex Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Get to know the company inside out! Research their products and services, and understand their customer support approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers regularly, make sure you can articulate your thoughts clearly. Role-play common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Customer Support Administrator role. We want to see how your skills align with tasks like order management and customer communication.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, let us know about your experience in handling customer queries via phone and email. Share examples that demonstrate your ability to establish and maintain regular communication.
Be Detail-Oriented: Accuracy is key in this position, so highlight any experience you have with data entry or documentation. We love candidates who can show they pay attention to detail, especially when it comes to processing orders and managing customer information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Gentex Corp
✨Know the Product Lines
Before your interview, take some time to familiarise yourself with the company's product lines and their applications. This will not only help you answer questions confidently but also show that you're genuinely interested in the role and the company.
✨Practice Your Communication Skills
As a Customer Support Administrator, effective communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to get comfortable with handling enquiries and providing solutions.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved customer issues or improved processes. Be ready to share these during the interview to showcase your ability to handle challenges and provide excellent customer service.
✨Familiarise Yourself with CRM Systems
Since updating customer information in CRM systems is part of the job, it’s beneficial to have a basic understanding of how these systems work. If you’ve used any CRM software before, be prepared to discuss your experience and how you can leverage that knowledge in this role.