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- Tasks: Support workplace operations and create a welcoming environment for team members and clients.
- Company: Join Gensler, a leading design firm with a focus on collaboration and innovation.
- Benefits: Enjoy competitive salary, health insurance, pension, and professional development opportunities.
- Other info: Dynamic work environment with a commitment to work-life balance and career growth.
- Why this job: Be a key player in enhancing workplace experience and organisational efficiency.
- Qualifications: 7+ years in office management, strong communication, and team leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
Gensler's London office is looking for an individual to provide robust, reliable support to workplace operations, maintenance and other business activities. Use your passion for service and attention to detail to help the Gensler team with day-to-day routines, rapid requests and exceptional workplace experience. As Office Manager, you will be an integral member in ensuring organisational efficiency by fostering a safe, inclusive work environment. This is an in-person, in-office role.
What You Will Do
- Workplace Operations
- Lead and collaborate to create a welcoming and comfortable workplace for team members, clients and guests.
- Complete daily checks for the overall functionality, aesthetics and cleanliness of Gensler's space ensuring it is well maintained to project a clean, organised, clutter-free appearance and professional environment at all times.
- Work closely with IT team to report technical issues and ensure the smooth running of technologies across the workspace.
- Provide leadership, direct management, oversight, coaching, development and support for Office Services team.
- Manage Front of House to ensure full reception coverage from 8:00am – 6:00pm Mon-Fri.
- Oversee tracking, security and confidentiality in visitor services.
- Oversee the mail room and all mail flow.
- Streamline operations and maintain efficiencies by finding ways for continuous improvements.
- Health, Safety & Compliance
- Partner with the Regional Facilities Manager on local Health & Safety & Environmental responsibilities.
- Arrange office PAT testing and DSE assessments, and ensure all statutory inspections are completed in-line with legislation.
- Guide local Fire Safety planning and education.
- Develop and maintain in-office policies with respect to staff.
- Facilities & Vendors
- On-site liaison with Building Management & Landlord on all relevant details, including security, maintenance, bicycle/car parking and emergency out-of-hours contact.
- Work in partnership with the Regional Facilities Manager to coordinate local M&E services, planned and reactive maintenance. Respond to urgent repair works around the office and organise weekly handyman hours to relevant tasks.
- Direct the cleaning team.
- Reconfigure furnishings and seating assignments around the office, as required.
- Events & Hospitality
- Manage in-office events, from planning and H&S compliance to overseeing on-day logistics. This may range from appreciation and recognition to special events, office tours and clients' meetings, to learning programs to after-hours client/team gatherings.
- Organise budgets and procurement for events, food + beverages and office supplies.
Your Qualifications
- 7+ years of experience in office/workplace facilities, customer service and team management.
- Experience in a large professional services environment preferred – creative industries are a huge plus.
- Bachelor's Degree preferred.
- Reputation for strong client/team support required.
- Event planning/management and hospitality experience is a distinct advantage.
- Strong facilitation, team building, relationship and problem-solving skills.
- Proven ability to lead, motivate, coach and manage team members.
- Approachable personality with excellent communication skills.
- A demonstrated ability to partner with the business to uncover business needs and objectives, craft appropriate strategies, and identify/implement efforts to help achieve goals.
- Strong project management skills, ability to handle multiple competing priorities.
- High attention to detail, organised with strong follow-through.
Life at Gensler
We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical and dental insurance, season ticket loans, pension, and twice annual bonus opportunities. As part of the firm's commitment to professional development, Gensler offers reimbursement for certain professional qualifications and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programmes or classes. We view our professional development programmes as strategic investments in our future.
Office Manager in London employer: Gensler
Contact Detail:
Gensler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the hunt for an Office Manager role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching Gensler and understanding their workplace culture. Think about how your experience aligns with their values and be ready to share specific examples of how you can contribute to creating a welcoming environment.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and problem-solving abilities, as these are key for the Office Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Gensler team!
We think you need these skills to ace Office Manager in London
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for providing excellent service shine through. We want to see how you can contribute to creating a welcoming and comfortable workplace for everyone at Gensler.
Highlight Your Attention to Detail: Make sure to emphasise your knack for detail in your application. Whether it's maintaining a clean and organised environment or managing events, we love candidates who can showcase their meticulous nature.
Demonstrate Your Team Management Skills: Since this role involves leading and supporting a team, share examples of your experience in team management. We’re looking for someone who can motivate and coach others, so don’t hold back on those leadership stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Gensler!
How to prepare for a job interview at Gensler
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Office Manager role at Gensler. Familiarise yourself with their workplace operations, health and safety compliance, and event management. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your People Skills
As an Office Manager, you'll be working closely with various teams and clients. Prepare examples of how you've successfully led teams, resolved conflicts, or improved workplace experiences in the past. Highlight your approachable personality and excellent communication skills.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about situations where you've had to manage multiple priorities or handle urgent repairs. Be ready to explain your thought process and the outcomes of your actions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about Gensler's approach to fostering an inclusive work environment or how they measure success in the Office Manager role. This shows your genuine interest in the company and the position.