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For Companies At a Glance
- Tasks: Support knowledge management and client relationship strategies across the EU region.
- Company: Join Gensler, a leading architecture and design firm in London.
- Benefits: Enjoy medical insurance, pension plans, and professional development reimbursements.
- Why this job: Make an impact by promoting knowledge-sharing and data-informed decision-making.
- Qualifications: Organised, detail-oriented, with analytical skills and a passion for data.
- Other info: Work in a vibrant office environment with great career growth opportunities.
The predicted salary is between 25000 - 28000 ÂŁ per year.
Join to apply for the Knowledge & CRM Coordinator role at Gensler
Join to apply for the Knowledge & CRM Coordinator role at Gensler
Your Role
We are seeking an organised, detail-oriented, and analytically minded
Your Role
We are seeking an organised, detail-oriented, and analytically minded Knowledge & CRM Coordinator to support the implementation of knowledge management and client relationship strategies across the EU region.
Reporting to the Regional Knowledge Manager, this role provides essential coordination and administrative support to ensure the effective organisation of internal knowledge resources and the delivery of meaningful data insights.
This is a support role that contributes to data collection, content management, and stakeholder coordination—helping to promote a culture of knowledge-sharing and enable data-informed decision-making.
Please note, this role is not remote. We look forward to working with our new Knowledge & CRM Coordinator in our incredible London office.
What You Will Do
Knowledge Management & Organisational Support
- Assist the Knowledge Manager in maintaining and updating a centralised knowledge management system.
- Support the curation and organisation of internal resources, such as documents, reports, and best practices across our platforms.
- Help ensure internal content is accurate, current, and easily accessible.
- Coordinate logistics and materials for knowledge-sharing sessions, workshops, and internal communications.
- Track and report on usage and engagement metrics to inform ongoing improvements.
- Act as a point of contact for internal requests related to knowledge materials and content updates.
Data Support & Business Intelligence Coordination
- Assist in collecting and preparing data from internal and external sources for analysis.
- Support the creation and usage of dashboards and reporting tools using platforms such as Power BI, Salesforce and Tableau under the guidance of the Knowledge Manager.
- Perform initial data cleaning and validation to ensure accuracy and consistency.
- Support the creation of basic visualisations, summary reports, and data insights for internal stakeholders.
- Help ensure the quality and structure of CRM-related data to support relationship tracking and engagement reporting.
CRM & Client Strategy Support
- Provide administrative support for CRM initiatives, including updating records, monitoring data quality, and preparing reports.
- Coordinate client data and insights to support outreach strategies and planning.
- Collaborate with the Knowledge Manager and internal teams to align CRM data with knowledge management efforts.
Stakeholder Coordination & Reporting
- Support cross-functional teams by helping align knowledge and data activities with broader business objectives.
- Assist in preparing reports, presentations, and documentation for internal meetings.
- Communicate regularly with the Knowledge Manager to ensure priorities are met and deliverables are on track.
- Provide feedback on tools and processes to improve coordination and operational efficiency.
Life at Gensler
We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical and dental insurance, season ticket loans, pension and twice annual bonus opportunities.
As part of the firm’s commitment to professional development, Gensler offers reimbursement for certain professional qualifications and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programmes or classes. We view our professional development programmes as strategic investments in our future.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Marketing and Sales
-
Industries
Architecture and Planning and Design Services
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Knowledge & CRM Coordinator employer: Gensler
Contact Detail:
Gensler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Knowledge & CRM Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Gensler on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can seriously boost your chances.
✨Tip Number 2
Prepare for the interview by researching Gensler's recent projects and initiatives. Show us that you’re not just interested in the role but also in the company’s mission and values. It’ll make you stand out!
✨Tip Number 3
Practice your answers to common interview questions, especially those related to knowledge management and CRM. We want to see how you think and solve problems, so be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the Knowledge & CRM Coordinator role can leave a lasting impression. Plus, it shows us you’re proactive!
We think you need these skills to ace Knowledge & CRM Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Knowledge & CRM Coordinator role. Highlight your organisational skills and any experience with data management or CRM systems, as these are key for us.
Show Your Analytical Side: Since we’re looking for someone analytically minded, don’t shy away from showcasing your data analysis skills. Include examples of how you've used data to inform decisions or improve processes in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your relevant experience and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role in our incredible London office!
How to prepare for a job interview at Gensler
✨Know Your Stuff
Make sure you’re familiar with knowledge management systems and CRM tools like Salesforce and Power BI. Brush up on how these platforms work, as well as any relevant data analysis techniques. This will show that you’re not just organised but also technically savvy.
✨Show Your Organisational Skills
Prepare examples of how you've successfully managed projects or coordinated teams in the past. Be ready to discuss specific instances where your attention to detail made a difference. This role is all about organisation, so highlight your strengths in this area.
✨Engage with Data
Since the role involves data collection and reporting, be prepared to talk about your experience with data analysis. Bring examples of how you’ve used data to inform decisions or improve processes. This will demonstrate your analytical mindset and ability to contribute to data-informed decision-making.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the team dynamics or the company’s approach to knowledge sharing. This shows your genuine interest in the role and helps you understand how you can fit into their culture.