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For Companies At a Glance
- Tasks: Support daily operations in a creative workspace, ensuring everything runs smoothly.
- Company: Join Gensler, a leading design firm known for its innovative and collaborative culture.
- Benefits: Enjoy medical and dental insurance, season ticket loans, pension, and bonus opportunities.
- Why this job: Be part of a dynamic team, enhancing your skills while contributing to a vibrant office environment.
- Qualifications: 3-5 years in office support; teamwork, communication, and customer service skills are essential.
- Other info: Training provided for First Aid, Fire Marshal, and software programmes.
The predicted salary is between 36000 - 60000 £ per year.
Your Role
Gensler’s London office is looking for a diligent Facilities Assistant to maintain and support the daily operations of our creative workspace. Working closely with the Office Services team under the guidance of the Office Manager, you will be responsible for keeping the building, spaces and equipment of a high-end office environment in good working order. This may include but is not limited to planned preventive maintenance, attending to vendors face to face or by telephone, and assisting with administrative duties where needed. This is an in person, in office role.
What You Will Do
- Provide a full range of office maintenance for an office of 300+ people on 5 floors.
- Collaborate with the Office Services team to maintain the cleanliness, working integrity and organisation throughout the office.
- Assist with general equipment maintenance requests and repairs.
- Attend to service desk requests in a timely manner.
- Liaise with M&E partner to carry out PPM activities to prevent failures in office equipment and assets.
- Support Health & Safety compliance (DSE, PAT, FWT, Risk Assessments etc).
- Support Emergency Management (First Aid, Fire Safety) ensuring compliance.
- Partner with the Resource Centre Manager to respond to large deliveries/collections and installations (i.e. furniture).
- Manage incoming and outgoing mail, couriers, deliveries and distribution.
- Work with reception to monitor the meeting room calendar for attendance and efficiency. Check and restock meeting rooms each morning and tidy between meetings when necessary.
- Troubleshoot and report any issues with AV equipment.
- Ensure event spaces are appropriately set up and taken down.
- Assist with office moves (manual handling training will be provided if necessary).
- Coordinate with Shared Services teams and other internal stakeholders to support the efficient operations of a fast-paced office.
Your Qualifications
- Minimum of 3 years of direct experience in facilities maintenance.
- Experience in a mid to large-sized professional services environment preferred – A&D a huge plus.
- Ability to be a team player.
- Excellent multi-tasking and time management skills in a fast-paced workplace.
- Flexibility and a willingness to get involved in areas that might be outside your core responsibilities.
- Approachable personality with excellent communication skills.
- Ability to take initiative and be proactive and responsive.
- A sense of pride in delivering warm, first-class customer service.
Life at Gensler
We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical and dental insurance, season ticket loans, pension, and twice annual bonus opportunities.
As part of the firm’s commitment to professional development, Gensler offers reimbursement for certain professional qualifications and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programmes or classes. We view our professional development programmes as strategic investments in our future.
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Facilities Coordinator employer: Gensler
Contact Detail:
Gensler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Coordinator
✨Tip Number 1
Familiarise yourself with the specific facilities management tools and software mentioned in the job description, such as Wisp for office floorplan updates. Being knowledgeable about these systems can give you an edge during interviews.
✨Tip Number 2
Highlight your experience in maintaining a clean and organised workspace, especially in a fast-paced environment. Be prepared to share examples of how you've successfully managed similar responsibilities in previous roles.
✨Tip Number 3
Demonstrate your proactive approach by discussing any initiatives you've taken in past positions to improve office operations or enhance team collaboration. This shows that you're not just a team player but also someone who takes initiative.
✨Tip Number 4
Since this role involves working closely with various teams, practice your communication skills. Be ready to discuss how you've effectively collaborated with different departments to achieve common goals in your previous jobs.
We think you need these skills to ace Facilities Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Facilities Coordinator position. Tailor your application to highlight relevant experience and skills that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in office support roles, particularly in professional services environments. Emphasise your multi-tasking abilities, communication skills, and any relevant certifications like First Aid or Fire Warden.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your previous experience has prepared you for the tasks listed in the job description, such as managing maintenance requests or supporting health and safety compliance.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Facilities Coordinator.
How to prepare for a job interview at Gensler
✨Show Your Team Spirit
As a Facilities Coordinator, teamwork is crucial. Be prepared to discuss examples of how you've collaborated with others in previous roles. Highlight your ability to work closely with different teams, especially in a fast-paced environment.
✨Demonstrate Your Problem-Solving Skills
This role involves troubleshooting various issues, from equipment malfunctions to maintenance requests. Think of specific instances where you've successfully resolved problems and be ready to share these during the interview.
✨Emphasise Your Customer Service Experience
Gensler values warm, first-class customer service. Prepare to talk about your experience in providing excellent service, particularly in an office setting. Share how you handle requests and ensure satisfaction among colleagues and clients.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to manage multiple tasks and respond to unexpected situations. Practice answering scenario-based questions that reflect the responsibilities outlined in the job description, such as handling deliveries or managing meeting room setups.
