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For Companies At a Glance
- Tasks: Own our Microsoft hybrid environment and drive impactful cyber security projects.
- Company: Join Gen Phoenix, a forward-thinking company focused on IT innovation.
- Benefits: Opportunity for professional growth, autonomy, and collaboration with a supportive team.
- Why this job: Shape the future of IT while making a real impact in a dynamic environment.
- Qualifications: 2+ years in 2nd line support and a passion for technology.
- Other info: Ideal for those eager to learn and lead in a collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for someone to step into a pivotal IT role at Gen Phoenix, with the support of a trusted third-party provider and guidance from an experienced team member who currently oversees IT alongside other responsibilities. This position offers not only the chance to enable our employees day-to-day but also the opportunity to develop your own skills and grow professionally while shaping the future of our IT infrastructure. You will play a key role in building scalable systems that support our long-term growth, making this an ideal role for someone eager to learn, lead, and make a lasting impact.
What You’ll Do:
- Take ownership of our Microsoft hybrid environment (Windows, Azure/Entra, M365, Active Directory)
- Drive meaningful projects that enhance our cyber security position
- Build relationships with colleagues who see you as a strategic partner, not just 'IT support'
- Collaborate with vendors
- Implement best practices and continuous improvements
What We’re Looking For:
- 2+ years in 2nd line support or equivalent (MSP experience welcomed!)
- Microsoft certifications and genuine passion for technology
- Someone who thrives with autonomy and wants to grow beyond reactive firefighting
- Strong communication and collaboration skills - you’ll be valued for your opinion, not just your output
- A keen interest in technology, such as AI and automation
- A customer-focussed outlook
- An understanding of quality standards and how IT can support these
- A willingness to learn and grow in the role, to keep pace with business needs
IT Support Engineer in Peterborough employer: GenPhoenix
Contact Detail:
GenPhoenix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in real-time! Consider setting up a personal project or contributing to open-source work that showcases your tech abilities. This hands-on experience can really impress during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Research common IT support scenarios and think about how you’d handle them. Practising your responses will help you feel more confident when it’s showtime.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us at StudySmarter. Plus, it gives you a better chance to stand out from the crowd!
We think you need these skills to ace IT Support Engineer in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the IT Support Engineer role. Highlight your 2+ years in 2nd line support and any Microsoft certifications you have. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how you thrive in collaborative environments. Let us know why you're excited about the opportunity to shape our IT infrastructure.
Showcase Your Communication Skills: Since strong communication is key, make sure your application reflects this. Use clear and concise language, and don’t hesitate to share examples of how you've built relationships in previous roles. We value your opinion!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at GenPhoenix
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft environments, especially Windows, Azure/Entra, and M365. Be ready to discuss how you've used these technologies in past roles and how they can be leveraged to enhance cyber security.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've taken ownership of IT issues in the past. Think about specific projects where you drove improvements or implemented best practices, and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Communication Skills
Since this role involves building relationships with colleagues and vendors, practice articulating your ideas clearly. Consider how you can convey technical information in a way that’s accessible to non-technical team members.
✨Express Your Eagerness to Learn
Gen Phoenix is looking for someone who wants to grow beyond just reactive support. Be prepared to discuss your passion for technology, any relevant certifications, and how you plan to keep up with industry trends like AI and automation.
