Vice President - BCM - Europe - Delivery Leader

With us, you’ll learn fast, work smart, and make a difference. You will build a career that matters.

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Responsibilities

• Own end-to-end delivery for all client engagements in the region across application services, infrastructure, digital, cloud, data, and managed services.
• Ensure consistent delivery excellence, SLA compliance, quality standards, and risk management across accounts.
• Establish and enforce delivery governance, escalation management, and continuous improvement frameworks.
• Build strong C-level relationships with client stakeholders, ensuring high client satisfaction and retention.
• Partner with Sales, Account Management, and Pre-Sales teams to support new deals, renewals, and expansions.
• Lead executive-level client reviews, steering committees, and transformation discussions.
• Own regional delivery P&L, including revenue, margins, utilization, and cost optimization.
• Drive productivity improvements, automation, and right-shoring/near-shoring strategies.
• Ensure adherence to contractual commitments and commercial governance.
• Lead, mentor, and develop senior delivery leaders, program managers, and delivery managers across the region.
• Drive talent strategy including hiring, capability development, succession planning, and retention.
• Drive adoption of new delivery models, agile/DevOps practices, AI-led delivery, and automation.
• Support deal pricing, solution shaping, and transition planning from sales to delivery.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Minimum of Bachelor’s degree in Engineering, Computer Science, or related field; Experience in IT services delivery, consulting, or systems integration.
• Good hands-on exposure in technology delivery (Java/Microsoft stack, DevOps, Cloud, Data, Digital, AI).
• Prior experience working with global clients in Banking and Capital Markets.
• Leadership experience, with a proven track record of managing and developing high-performing teams and managing onshore and offshore teams.
• Experience in IT service delivery and client engagement, with a strong focus on managing large-scale projects.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Excellent presentation skills to be in front of C-Level and present credibly.
• Strong analytical and problem-solving skills, with the ability to identify and implement process and automation improvements.
• Strategic thinking and the ability to contribute to overall growth of the region strategy.

Preferred Qualifications/ Skills

• Strong financial acumen and P&L management experience.
• Exceptional stakeholder management and executive communication skills.
• Experience with agile, cloud, digital transformation, and managed services delivery.
• Ability to operate in a matrixed, multicultural, and geographically distributed environment.
• Deep understanding of global delivery models (onshore, nearshore, offshore).
• Proven ability to manage complex programs and multi-million-dollar portfolios.
• Experience in Banking and Capital Markets.

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.