Senior Principal consultant- Service Now

With us, you’ll learn fast, work smart, and make a difference. You will build a career that matters.

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Invitation: Inviting applications for the role of Senior Principal consultant- Service Now. Genpact has a vacancy for a Senior Project Manager in its expanding Orchestration Group to support global customers. The group is expanding to cater to the growing number of varied and exciting projects and customers. This is a varied role and offers an exciting opportunity for the right individuals to develop their career in the Professional Services organization of Genpact.

Responsibilities:

• Project Management of product-based solutions
• Define project scope, goals, timelines, and deliverables in collaboration with stakeholders and technical teams.
• Tracking, monitoring & reporting on project progress, quality of deliveries, budget consumption, and timelines.
• Monitor project progress and deliver regular status updates to stakeholders.
• Identify, mitigate, and manage risks and issues throughout the project lifecycle.
• Enforce ServiceNow best practices and governance standards.
• Provide consultancy to customers on Genpact Digital products.
• Take responsibility for customer satisfaction and building a long-term relationship with key customers.

Minimum Qualifications:

• Good experience in IT project management, with focus on managing ServiceNow projects.
• Ability to quickly understand a client's business strategy, processes, needs and to design solutions to support it.
• Experience in leading requirements gathering workshops and business analysis.
• Proven track record of delivering ServiceNow modules such as ITSM, CSM, ITOM, HRSD, or custom apps.
• Strong understanding of Agile and Waterfall methodologies; PMP, Scrum Master, or Prince2 certification is a plus.
• Familiarity with ServiceNow platform architecture, CMDB, and modules is highly desirable.
• Project Management skills (Risk, scope, budget, Timelines management, etc.)
• Excellent communication, leadership, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to align working hours when needed to customers abroad.

Preferred qualifications:

• Experience in Business Process Management software.
• Experience with BPM tools like Service Now, Appian or Remedy, etc.

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills.
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace.
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build.
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.