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- Tasks: Lead service integration management, ensuring seamless delivery across vendors and IT teams.
- Company: Genpact is a global firm transforming enterprises with innovative solutions and deep industry knowledge.
- Benefits: Enjoy a dynamic work environment that values diversity, innovation, and offers growth opportunities.
- Why this job: Join a team that drives digital transformation and enhances service efficiency in a collaborative culture.
- Qualifications: Bachelor's or Master's in IT, with experience in service integration and strong communication skills.
- Other info: Genpact is an Equal Opportunity Employer committed to diversity and inclusion.
The predicted salary is between 48000 - 72000 £ per year.
Senior Principal Consultant – Service Integration Management
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Senior Principal Consultant – Service Integration Management .
In this role, you will be responsible for coding, testing, and delivering high quality deliverables, and should be willing to learn new technologies.
Responsibilities
- Establish and govern the SIAM framework, ensuring seamless service delivery across multiple vendors, IT teams, and business units.
- Define and implement service integration processes, including Incident, Problem, Change, Release, and Capacity Management in a multi-vendor ecosystem.
- Develop and maintain Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs) for all IT service providers.
- Ensure adherence to ITIL best practices and drive a culture of continuous improvement.
- Serve as the primary interface between service providers, internal IT teams, and business stakeholders.
- Define clear roles, responsibilities, and accountability matrices (RACI models) for all service providers.
- Lead governance meetings, service reviews, and escalation processes for IT service performance.
- Ensure seamless service transitions, contract negotiations, and vendor compliance with agreed SLAs and standards.
- Monitor, analyze, and report on service performance metrics, operational risks, and compliance.
- Conduct root cause analysis (RCA) and problem management to eliminate recurring issues.
- Drive automation, AI, and self-service adoption to improve service efficiency and reduce operational costs.
- Implement service improvement initiatives to enhance end-user experience and business productivity.
- Oversee the configuration and optimization of ITSM tools (e.g., ServiceNow, BMC Remedy, Jira, Ivanti).
- Standardize and enforce process workflows, reporting structures, and escalation matrices.
- Ensure integration of ITSM with monitoring, cloud, and security platforms to enhance service visibility.
- Ensure service providers comply with ISO 27001, GDPR, ITIL, COBIT, and other regulatory frameworks.
- Define and enforce risk management strategies for IT service operations.
- Drive compliance with cybersecurity policies, access controls, and data protection regulations.
Qualifications we seek in you!
Minimum Qualifications
- BE/B Tech/MCA
- Excellent written and verbal communication skills
Preferred Qualifications/Skills
- Extensive experience in multi-vendor service integration, outsourcing, and service transition management.
- Proven track record of leading global IT service teams in a complex enterprise environment.
- Strong expertise in SIAM models, ITIL processes, and digital transformation strategies.
- Deep knowledge of ITSM tools (e.g., ServiceNow, BMC Remedy, Ivanti, Cherwell, Jira Service Desk).
- Strong expertise in governance frameworks, performance management, and contract negotiations.
- Experience in cloud-based service integration (AWS, Azure, Google Cloud).
- Excellent stakeholder management and executive-level communication skills.
- Leadership & strategic thinking.
- Problem-solving & analytical mindset.
- Effective communication & presentation.
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
- Certifications: ITIL v4 Expert / SIAM Foundation or Professional / PMP / COBIT / ISO 20000 / TOGAF (Preferred).
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Business Consulting and Services, Software Development, and IT Services and IT Consulting
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Senior Principal Consultant - Service Integration Management employer: Genpact
Contact Detail:
Genpact Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Principal Consultant - Service Integration Management
✨Tip Number 1
Familiarize yourself with the SIAM framework and ITIL best practices. Understanding these concepts deeply will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 2
Network with professionals in the field of service integration management. Engaging with industry peers can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Stay updated on the latest trends in cloud services and ITSM tools like ServiceNow and Jira. Being knowledgeable about current technologies will set you apart from other candidates.
✨Tip Number 4
Prepare for scenario-based questions that assess your problem-solving and analytical skills. Think of examples from your past experiences where you successfully managed service transitions or vendor compliance.
We think you need these skills to ace Senior Principal Consultant - Service Integration Management
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience in service integration management, ITIL processes, and multi-vendor environments. Use specific examples that demonstrate your expertise in these areas.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Genpact's mission and values. Emphasize your leadership skills, problem-solving abilities, and how you can contribute to their goal of creating a world that works better for people.
Showcase Relevant Certifications: List any relevant certifications such as ITIL v4 Expert, SIAM Foundation, or PMP prominently in your application. This will help demonstrate your qualifications and commitment to the field.
Highlight Communication Skills: Since excellent written and verbal communication skills are crucial for this role, provide examples in your application that showcase your ability to communicate effectively with stakeholders at all levels.
How to prepare for a job interview at Genpact
✨Showcase Your SIAM Expertise
Be prepared to discuss your experience with Service Integration and Management (SIAM) frameworks. Highlight specific examples where you've successfully implemented SIAM processes, managed multi-vendor environments, and ensured seamless service delivery.
✨Demonstrate ITIL Knowledge
Since adherence to ITIL best practices is crucial for this role, be ready to explain how you've applied ITIL principles in past projects. Discuss any certifications you hold, such as ITIL v4 Expert, and how they have influenced your approach to service management.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex service integration challenges. Practice articulating your thought process and the steps you would take to resolve issues or improve service efficiency.
✨Highlight Communication Skills
Effective communication is key in this role, especially when interfacing with stakeholders and service providers. Prepare to share examples of how you've successfully managed stakeholder relationships and facilitated governance meetings in previous positions.
