At a Glance
- Tasks: Provide exceptional customer service and solve real-world problems in a tech-driven environment.
- Company: Join Genpact, a leader in AI and digital innovation.
- Benefits: Hands-on experience, mentorship, continuous learning, and a values-driven culture.
- Other info: Dynamic work environment with opportunities for career growth.
- Why this job: Be part of a team shaping the future with cutting-edge technology.
- Qualifications: Customer service experience, strong communication skills, and good IT proficiency.
The predicted salary is between 22050 - 26950 £ per year.
At Genpact, we don't just adapt to change-we drive it.
AI and digital innovation are redefining industries, and we're leading the charge.
Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.
From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally.
Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.
Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.
Get to know us at genpact. com and on Linked In, X, You Tube, and Facebook.
Customer service experience, either face-to-face or by telephone, Clear spoken and written English, with excellent communication and active listening skills.
Good IT skills and the ability to navigate customer management systems accurately.
- A professional telephone manner and a calm, customer-focused approach.
- Ability to work under pressure, manage routine tasks, and follow established procedures.
- A team-oriented mindset with a commitment to delivering quality outcomes for customers.
- Good IT skills and the ability to navigate customer management systems accurately.
- A professional telephone manner and a calm, customer-focused approach.
- Ability to work under pressure, manage routine tasks, and follow established procedures.
- A team-oriented mindset with a commitment to delivering quality outcomes for customers.
- Good IT skills and the ability to navigate customer management systems accurately.
- A professional telephone manner and a calm, customer-focused approach.
- Ability to work under pressure, manage routine tasks, and follow established procedures.
- A team-oriented mindset with a commitment to delivering quality outcomes for customers Clear spoken and written English, with excellent communication and active listening skills.
- Good IT skills and the ability to navigate customer management systems accurately.
- A professional telephone manner and a calm, customer-focused approach.
- Ability to work under pressure, manage routine tasks, and follow established procedures.
- A team-oriented mindset with a commitment to delivering quality outcomes for customers.
Why join Genpact?
Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Certifications
Customer Experience Certification (COPC) - COPC Inc. COPC Inc., Professional Customer Service - SMG/KRC Poland Human Resources SMG/KRC Poland Human Resources
Required Skills
Account Maintenance, Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Service, Fraud Detection, Fraud Disputes, Online Customer Support, Online Transaction Processing (OLTP), Sales Support, Speech Analytics, Technical Support, Third Level Support, Virtual Administrative Support, Voice-User Interface
#J-18808-Ljbffr
Customer Service Specialist in Milton Keynes employer: Genpact
Genpact is an exceptional employer that fosters a dynamic work culture in Greater London, where innovation and collaboration thrive. Employees benefit from comprehensive growth opportunities, including professional development programmes and mentorship, ensuring they can advance their careers while contributing to impactful projects. With a focus on AI-driven solutions, Genpact offers a unique environment for those looking to make a meaningful difference in the business landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Genpact. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Genpact before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Genpact:Your cover letter is your chance to shine! Tell us why you want to work at Genpact specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Genpact!
How to prepare for a job interview at Genpact
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
