At a Glance
- Tasks: Resolve customer chargeback requests and analyse transactions to ensure compliance.
- Company: Join Genpact, a leader in AI and digital innovation.
- Benefits: Gain hands-on experience, mentorship, and continuous learning opportunities.
- Other info: Be part of a values-driven culture focused on integrity and inclusion.
- Why this job: Make a real impact by solving business challenges that matter.
- Qualifications: High School Diploma and strong analytical skills required.
The predicted salary is between 63000 - 77000 £ per year.
At Genpact, we don’t just adapt to change—we drive it.
AI and digital innovation are redefining industries, and we’re leading the charge.
Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.
From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally.
Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.
Powered by curiosity, courage, and innovation, our teams implementdata, technology, and AI to create tomorrow, today.
Get to know us at genpact. com and on Linked In, X, You Tube, and Facebook.
Responsibilities
- Research, process, and resolve customer chargeback and reversal requests across supported dispute reason codes and card brands in accordance with established processes and association regulations;
- Gather and analyze cardholder and merchant account transactions to determine regulatory coverage and dispute validity;
- Review disputed transactions and apply appropriate credit/debit adjustments based on investigation findings and arbitration outcomes;
- Prepare, review, and submit supporting case materials for association validation and arbitration processes where required;
- Ensure supporting documentation and evidence are complete, accurate, and submitted within required timeframes;
- Work assignments from designated work queues and manage requests according to priority and complexity;
- Segment and redirect pending requests into appropriate workflows to ensure efficient case resolution;
- Communicate with cardholders, merchants, clients, and third parties through inbound calls, outbound calls, and written correspondence;
- Process dispute-related activities including chargebacks, reversals, compliance cases, and Section 75 claims;
- Generate daily, weekly, monthly, and ad-hoc chargeback reports to support client and management reviews;
- Monitor dispute inventory and ageing queues to ensure association deadlines and SLA requirements are met;
- Support non-routine or complex requests and assist with cases outside standard chargeback processing where required;
- Develop and maintain comprehensive knowledge of Visa, Mastercard, Discover, Amex, FCA regulations, and card industry requirements;
- Review regulatory and card scheme changes, identify operational impacts, and report findings to management;
- Recommend actions and process improvements to minimise operational and compliance risks;
- Support training and knowledge-sharing activities related to process, regulatory, or card scheme changes;
- Deliver exceptional quality service standards/KPI’s and maintain accurate and up-to-date dispute case records.
- Minimum Qualifications
- High School Diploma or equivalent and able to pass TMS assessments;
- Typically minimum 2 years relevant experience;
- Fluent in English with strong written and verbal communication skills;
- Strong analytical skills with the ability to assimilate and analyse information effectively;
- PC, Keyboard Skills & System Navigation;
- Ability to apply company policies, department procedures, and operational guidelines accurately and effectively;
- Strong attention to detail and commitment to quality standards;
- Results-oriented mindset with resilience and motivation;
- Customer focus and commitment to service excellence;
- Strong relationship-building and stakeholder management skills;
- Excellent written and oral communication skills;
- Strong questioning, negotiation, and probing skills;
- Ability to exercise initiative, resourcefulness, and sound judgment within established processes;
- Strong problem-solving skills with the ability to recommend practical solutions where appropriate.
- Preferred Qualifications
- 2-4 years related work experience handling dispute resolutions throughout the association lifecycle;
- Credit Card and/or Financial Services Experience;
- Experience of working in a Customer Services role interacting with customers face-to-face or via telephone;
- Experience working in a disputes and chargeback role within a financial organisation; related experience across the association lifecycle is desirable;
- Up-to-date Regulatory Knowledge with a basic working understanding of relevant card industry and FCA requirements;
- Knowledge of Visa, Mastercard, Discover, and American Express dispute and chargeback processes;
- Understanding of card association regulations, arbitration processes, and industry best practices;
- Experience preparing documentation for association validation, arbitration, and compliance reviews;
- Knowledge of Section 75 claims handling and dispute resolution processes is an advantage;
- Experience working within KPI and SLA-driven operational environments;
- Ability to quickly adapt to new systems, regulatory updates, and operational requirements.
- Be a transformation leader
- Work at the cutting edge of AI, automation, and digital innovation
- Make an impact
- Drive change for global enterprises and solve business challenges that matter
- Accelerate your career
- Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best
- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture
- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.
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Chargeback Specialist in Milton Keynes employer: Genpact
Genpact is an exceptional employer that fosters a dynamic work culture in Greater London, where innovation and collaboration thrive. Employees benefit from comprehensive growth opportunities, including professional development programmes and mentorship, ensuring they can advance their careers while contributing to impactful projects. With a focus on AI-driven solutions, Genpact offers a unique environment for those looking to make a meaningful difference in the business landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Chargeback Specialist in Milton Keynes
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Genpact. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Chargeback Specialist in Milton Keynes
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Genpact.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Genpact's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Genpact
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Genpact.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Genpact will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Genpact employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
