Accounts Receivable Subject Matter Expert – Assistant Manager - French – Remote UK in Manchester

With us, you’ll learn fast, work smart, and make a difference. You will build a career that matters.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

The Accounts Receivable Europe organization provides professional services to the legal entities operated by the client affiliates. Scope of service includes the end-to-end Collections & Dispute management process.

• Work closely with Team leader and Team members.
• Perform Senior AR Specialist daily activities.
• Help and guide junior colleagues on difficult account reconciliation / escalation cases.
• Help tracking performance of junior team members.
• Coaching juniors on process related situations.
• Act as client facing person besides the Team leader.
• Drive projects, initiatives to improve AR process by involving team members and cascading output to Clients.
• Analyse reports, flag risks and improvement possibilities to Team Leader and our Client.
• Improve & maintain reports based on the I2C standards.
• Be an active part in internal new projects and produce innovative ideas & ways of executing them.
• Identify and drive process improvement opportunities, projects aligned with business initiatives and customer needs.
• Drive standardization and productivity improvement within the team.
• Collaborate inside the company with members of the same team or other teams to accomplish the allocated tasks.
• Collaborate outside the company with client representatives, within the authority limits allocated by the direct manager.
• Offer support to the team for customer accounts clearings and reconciliations.
• Accomplish all responsibilities in line with client compliance and integrity requirements.
• Create, update, revise, and submit standard operating procedures for approval.
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
• Act as a backup or cross-trained for another process or scope of work.

• Full professional knowledge of French, min. C1 and English min. B2.
• Business School Degree or qualification or minimum relevant work experience, related experience to either cash collection or customer service, ideally in a multinational environment.
• Ability to work under pressure in a dynamic environment.
• Microsoft Office proficiency, especially Excel.
• Demonstrated effective cash collection skills, with detail orientation.
• Proven financial analysis skills.
• Ability to be hardworking and to think “outside the box”.
• Excellent proven interpersonal and teamwork skills.
• Excellent verbal and written communication skills.
• Capable of inventive problem solving, while remaining customer focused.
• Cultural awareness in a diverse and international environment.
• Thirst for learning.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities.
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.