[C]-Business Analyst Level 4 in London

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Inviting applications for the role of Manager, Agile Business Analyst in KYC-CTB! In this role, The Agile Business Analyst (KYC – CTB) plays a key role in driving regulatory and transformation initiatives across client onboarding, KYC, and screening processes by leveraging Agile methodologies. The role involves collaborating with business, technology, and compliance stakeholders to gather and translate requirements into user stories, manage and prioritize product backlogs, and support end-to-end delivery through UAT coordination, defect management, and testing oversight. The analyst ensures alignment with regulatory requirements while improving processes and operational efficiency, and is expected to demonstrate strong analytical, communication, and stakeholder management skills along with solid expertise in KYC/AML within a fast-paced financial services environment.

Responsibilities

• Work with product owners to groom product feature backlog items
• Plan and prioritize product feature backlog and development for the product
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Provide backlog management, iteration planning, and elaboration of the user stories
• Develop and communicate testing approach and present plans to stakeholders
• Coordinate with release management team on test cycle schedule and testing readiness
• Analyse and create test scenarios/scripts for user acceptance and regression testing based on functional specifications and business requirements
• Lead user acceptance testers in test preparation, planning and execution efforts
• Assist testers in documentation of test results and ensure the test requirements are met
• Identify project risks and defects and develop mitigation plans and workarounds as necessary
• Assist in backlog management, iteration planning, and elaboration of user stories
• Coordinate with technology partners to resolve defects to ensure proper implementation
• Update and maintain inventory of test scripts developed for each project release and regression testing to ensure alignment with the current system functionality
• Partner with technology to develop automated tests
• Collaborate with Developers
• Investigate issues, bugs, and feedback as they arise
• Prepare reports and analysis
• Use test automation frameworks
• Provide regular reporting of testing progress and results and status of deliverables
• Review testing artifacts developed by QA team and provide feedback
• Escalate issues and risks to management as required
• Oversee defect management
• Perform ad hoc testing, as necessary
• Participate in post-release validation activities

Qualifications we seek in you!

Minimum Qualifications

• Have 4+ years professional experience at a large financial institution
• Have a 4 year college degree with outstanding academic credentials
• Have previous experience with UAT and regression testing
• Have a knowledge of testing life cycle
• Experience in Agile Scrum Development
• Experience of program co-ordination/administration
• Experience of managing projects, or exposure to the end-to-end project lifecycle, or managing substantial parts of the project lifecycle
• Experience of working within a structured project management framework
• Knowledge of project management tools and techniques
• Subject Matter experience in Client and Party Reference Data management including KYC (Know-your-Client) and AML processes, regulations and technology
• Client Onboarding Workflow
• Negative News, Politically Exposed Persons, OFAC/Sanctions screening toolsets and methodologies
• Financial services regulatory environment, including but not limited to KYC, MIFID, EMIR, Dodd Frank and other regulations that impact traded markets and investment banking businesses
• Capital markets products and services
• Derivatives

Preferred Qualifications/ Skills

• Strategic Thinker
• Quick self-starter, proactive attitude with ability to work in a fast changing environment and with international locations
• Organizational effectiveness – establish relationships, work within an enterprise
• Detailed orientated, strong organizational skills
• Excellent analytical and problem solving skills
• Strong verbal and written communications skills with an ability to express complex technical concepts in business terms and to report to management
• Skill at managing stakeholder groups and balancing diplomacy and tact with assertiveness
• Strong prioritization skills to balance key priorities and arrive at decisions to balance cost vs benefits
• Have excellent interpersonal skills necessary to work effectively with colleagues
• Have the ability to facilitate meetings among stakeholders with diverse points of view
• Works well in undefined situations
• Intellectually curious, growth mindset

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.