Analyst - Process Analytics - FCRM 5B in London

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Inviting applications for the role of Fraud Analyst_English_Onsite Milton Keynes!

Responsibilities

• Investigate potential credit card fraud cases using alerts generated by fraud detection systems.
• Respond to account inquiries from merchants and cardholders for one or more assigned clients in line with SLA-defined fraud alerts.
• Review fraud detection queues and identify questionable transactions through account and transaction analysis.
• Analyze account, payment, and transaction history to support fraud investigations and determine appropriate outcomes.
• Contact customers and merchants to obtain additional information regarding suspected fraudulent charges.
• Complete lost or stolen card reports, including blocking compromised accounts to prevent further losses and fraudulent activity.
• Transfer compromised accounts and implement appropriate fraud prevention measures.
• Create credit card replacement orders and complete related shipping materials.
• Maintain accurate and complete documentation of investigation activities, findings, and case resolutions.
• Support assigned clients by responding to fraud alerts and account inquiries within agreed service levels.
• Identify suspicious cardholder and merchant activity and take appropriate action to minimize fraud losses.
• Apply fraud investigation techniques and transaction analysis methodologies to support decision-making.
• Develop and maintain knowledge of fraud techniques, internal policies, procedures, and external regulations.
• Leverage peer expertise and operational guidance to effectively investigate and resolve fraud cases.
• Ensure compliance with fraud prevention controls, internal policies, and regulatory requirements.
• Support continuous improvement initiatives aimed at enhancing fraud detection and operational efficiency.
• Deliver exceptional quality service standards/KPI’s and maintain accurate and up-to-date investigation records.

Minimum Qualifications

• High school diploma or equivalent.
• Typically a minimum of 2 years of relevant experience; 2-4 years of previous fraud-related experience preferred.
• Fluent in English.
• Substantial understanding of fraud operations and the ability to apply knowledge across a broad range of activities.
• Intermediate analytical skills and the ability to identify potential fraudulent activity through account and transaction reviews.
• Strong customer service orientation with the ability to communicate clearly with cardholders, merchants, and internal teams.
• Ability to work on routine to moderately difficult assignments and use judgment to resolve issues or make recommendations.
• Ability to work independently with limited daily instruction while following general guidance on new assignments.
• Excellent attention to detail and accuracy.
• Strong documentation and record-keeping skills.
• Good interpersonal skills with the ability to build and maintain effective working relationships.
• Ability to organize, prioritize, and manage workload to meet deadlines and service levels.
• Good IT literacy and the ability to work effectively across multiple systems and applications.
• Willingness to continue learning fraud detection techniques, policies, procedures, and regulatory requirements.

Preferred Qualifications

• 2-4 years of experience in fraud prevention, fraud investigations, banking, payments, or financial services environments.
• Experience investigating suspicious transactions, account takeovers, or potential card fraud activity.
• Knowledge of fraud detection methodologies, fraud prevention techniques, and transaction monitoring processes.
• Understanding of credit card operations, cardholder account management, and merchant services.
• Ability to identify fraud trends, transaction anomalies, and emerging fraud risks.
• Experience working within SLA-driven and KPI-focused operational environments.
• Ability to take ownership of investigations and make recommendations based on sound judgment and analysis.
• Strong analytical, critical-thinking, and problem-solving capabilities.
• Experience working with fraud management, case management, or transaction monitoring systems.
• Good computer skills including Microsoft Outlook, Excel, and other business applications.
• Good and quick adaptation to internal systems, fraud trends, regulatory requirements, and operational procedures.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities.
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.