Director, Strategy Development Leader, People Advisory Services

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Director, Strategy Development Leader, People Advisory Services

Role Overview

We are seeking an accomplished Director, Strategy Development Leader within our People Advisory Services practice. This position will report to our People Advisory Services Practice Global Leader and is integral to the day-to-day planning and execution of our go to market strategies. The incumbent will build and maintain processes and strategies to ensure our team of approximately 70 consultants operate efficiently against goals of delivery health, utilization, resourcing and finance management. You will deliver on these goals through working directly with our Advisory Partners and Project Leaders to uphold principles of delivery hygiene and resource management across the entire People Advisory Services book of work.

Key Responsibilities

Practice Leadership

• Lead day-to-day operations of our people advisory practice, ensuring efficient resource allocation, project delivery excellence, and client satisfaction
• Develop and implement standardized processes, tools, and templates to enhance consistency and quality of service delivery
• Oversee frameworks, staffing models, and utilization targets
• Partner with finance to manage practice economics including billing rates, revenue forecasting, resource planning, and profitability analysis
• Build and lead internal operational teams (Business Development, Knowledge Management, etc.)
• Implement systems and technologies to support practice operations and client service delivery
• Drive continuous improvement initiatives to enhance operational efficiency

Strategic Development

• Identify market opportunities and develop new service offerings in the people advisory space
• Create proprietary methodologies, frameworks, and tools that differentiate our practice
• Lead the development of go-to-market strategies for new offerings
• Collaborate with client-facing teams to package and position our advisory solutions
• Build strategic partnerships to enhance practice capabilities (technology providers, subject matter experts, etc.)
• Stay current on emerging trends in HR, talent management, organizational development, and workforce transformation
• Drive thought leadership initiatives to establish market presence and credibility

Qualifications

Required Experience

• 15+ years in operational leadership roles within professional services, consulting, or advisory firms
• Strong understanding of change management and people advisory services delivery models
• Experience managing the operations of a growing professional services practice
• Track record of developing new service offerings and methodologies
• Background in implementing systems and processes to enhance service delivery
• Experience with practice management fundamentals

Skills & Attributes

• Deep understanding of professional services business models and economics
• Exceptional people leadership and team development capabilities
• Strong client relationship and stakeholder management skills
• Strategic thinker with hands-on operational execution abilities
• Entrepreneurial mindset balanced with process discipline
• Knowledge of change management, organizational transformation HR, talent management, and organizational effectiveness domains
• Ability to translate complex concepts into clear, compelling client solutions

Education

• Bachelor\’s degree required; MBA or related advanced degree preferred
• Relevant management, or consulting certifications

What We Offer

• Opportunity to shape the strategy and operations of a growing advisory practice
• Competitive compensation including base and performance bonus,
• Autonomy to build practice capabilities and service offerings
• Collaborative culture that values innovation and excellence

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a \’starter kit,\’ paying to apply, or purchasing equipment or training.