JDE S&D Functional in City of London

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Inviting applications for the role of Senior Principal Consultant JDE S&D Functional.

Responsibilities

• Work in a highly collaborative team environment with an always-evolving mixture of active teamwork and quiet-time.
• Passionate about project advancement and self-learning.
• Study customer requirements on procurement processes and map to ERP.
• Analyze As-Is Processes and design the optimized To-Be Processes.
• Perform Design Validation and identify areas of improvement.
• Suggest and improve business processes.
• Prepare Training Material, SOPs etc.
• Prepare Test Scripts, and perform End to End Testing.
• Impart training to super users.
• Knowledge on Business Processes with good exposure to Retail Industry.
• Supporting/Troubleshooting JD Edwards applications and responsible for resolving technical issues for consumers, partners, clients, or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures.
• Creating, scheduling, monitoring jobs, troubleshooting jobs.
• Able to lead team and connect with client on regular basis.
• Responsible to help team in day-to-day operations.
• Manage and resolve production incidents. Covers system outages, job failures, system defects, data defects and end user support.
• Execute and manage day-to-day operations via ticketing tools and processes.
• Ensure appropriate tool is updated in accordance with SLA specifications with case notes, status updates and case closure information.
• Responsible to test the application features, should understand any testing tool.

Qualifications

Minimum qualifications

• B.E./ B. Tech/ MCA or equivalent.

Preferred Qualifications

• Experience in JD Edwards SCM / Sales and Distribution Modules and manufacturing modules as a techno functional IT consultant or as an architect.
• Knowledge of Finance Modules of JD Edwards.
• Experience in IT support or implementation projects for JD Edwards E1 preferably in Manufacturing industry.
• Strong written and verbal communication skills in English.
• Willingness and ability to multi-task.
• Should be able to handle client call, manage & mentor team.
• Ability to learn and apply new processes and tools.
• Technical understanding of products/services and/or ecosystem being supported.

Interested candidates can share their CV at ankita.srivastava2@genpact.com.

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills.
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace.
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build.
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.