Assistant Vice President, ServiceNow Presales Architect

With us, you’ll learn fast, work smart, and make a difference. You will build a career that matters.

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry‑first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast‑moving, innovation‑driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

In this role, your primary responsibility will be to support the Sales team and participate in onsite GTM activities during the sales cycle, demonstrating the various modules of the ServiceNow platform to prospective customers on a very deep technical level. The role will also involve designing the architecture for solutions built in ServiceNow, selecting the most appropriate modules from the Now platform for each use case, building and demonstrating custom presentations, holding workshops, and running short proof of concept programs.

Responsibilities:

• Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc.
• Demonstrate experience with presenting ServiceNow solutions to clients in a value‑led approach.
• Assist the Sales personnel in the qualification of customer needs and performing pre‑demo needs analysis.
• Assess the customer's strategic needs, uncover business requirements, determine the gaps between business requirements and product functionality, and build relationships with clients onsite.
• Gather the appropriate information to generate proposals with the right service components, pricing, and assumptions.
• Evaluate ServiceNow products and solutions that might improve or enhance services provided, while aligning and working closely with onshore ServiceNow leadership.
• Understand business and technical problems addressed by the proposed solutions, including key regulations, business drivers, evolving business needs, security, etc.
• Produce compelling sales proposals/commercial and technical documentation, outlining the cost savings and business benefits to clients of using ServiceNow.
• Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations.
• Collaborate with enterprise architecture teams to ensure compliance with business policies and standards.

Minimum Qualifications:

• 8+ years of experience in the IT industry.
• 3-5 years of technical experience with the ServiceNow platform.
• Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain etc.).
• Worked in presales environments with experience on large scale ServiceNow bids.
• Experience supporting a Sales team to win new business in new and existing accounts.
• Excellent customer facing, presentation and communication skills (written and verbal).
• Good business analysis and requirements analysis skills.
• Must be able to work as part of a small team with minimal day‑to‑day supervision.
• Travel availability up to 40% within North America to support onsite client work.

Preferred Qualifications / Skills:

• BSc in Computer Science or Computer Engineering.
• ServiceNow Presales Accreditations.
• ServiceNow Systems Administrator certification.

Benefits / Career Development:

• Lead AI‑first transformation – Build and scale AI solutions that redefine industries.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career—Gain hands‑on experience, world‑class training, mentorship, and AI certifications to advance your skills.
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast‑moving workplace.
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build.
• Thrive in a values‑driven environment – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.