At a Glance
- Tasks: Provide top-notch customer service and support for leading banks and building societies.
- Company: Join Genpact, a leader in AI and digital innovation.
- Benefits: Gain hands-on experience, mentorship, and career growth opportunities.
- Other info: Be part of a dynamic team driving change in a tech-driven environment.
- Why this job: Shape the future of work while solving real-world challenges.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 63000 - 77000 £ per year.
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.
Inviting applications for the role of Senior Customer Service Representative_English_Onsite Milton Keynes!
Responsibilities
- Provide professional, efficient, and friendly customer service to customers of leading banks and building societies;
- Handle customer enquiries across multiple communication channels, including telephone and written correspondence;
- Support customers with account-related, payment-related, and general servicing requests;
- Deliver exceptional customer experiences while maintaining high standards of service quality and professionalism;
- Accurately identify customer needs and provide appropriate solutions in line with company policies and procedures;
- Resolve routine customer issues within established guidelines and escalate more complex matters where appropriate;
- Utilize customer management systems to access, update, and maintain customer account information;
- Maintain accurate records of customer interactions, enquiries, and actions taken;
- Communicate clearly and effectively with customers across a variety of channels;
- Apply active listening techniques to understand customer concerns and provide appropriate support;
- Follow established procedures, compliance requirements, and operational guidelines;
- Manage workload effectively while meeting service standards and productivity targets;
- Develop and maintain knowledge of products, services, systems, and regulatory requirements;
- Collaborate with colleagues and stakeholders to ensure positive customer outcomes;
- Support continuous improvement initiatives designed to enhance customer satisfaction and operational effectiveness;
- Adapt to new systems, products, processes, and business requirements as required;
- Deliver exceptional quality service standards/KPI’s and maintain accurate and up-to-date customer records.
Minimum Qualifications
- High School Diploma or equivalent;
- Customer service experience of 2-4 years, either face-to-face or via telephone;
- Fluent in English with good spoken and written communication skills;
- Excellent communication, active listening, and telephone skills;
- Basic IT skills and ability to use customer systems accurately;
- Ability to navigate multiple systems and applications efficiently;
- Strong customer focus and commitment to service excellence;
- Strong attention to detail and commitment to data quality;
- Ability to solve problems within defined procedures and guidelines;
- Ability to work under pressure and manage routine tasks effectively;
- Ability to follow established procedures, policies, and compliance requirements;
- Strong teamwork and collaboration skills;
- Ability to learn products, policies, systems, and compliance requirements;
- Professional telephone manner and commitment to delivering quality customer outcomes.
Preferred Qualifications
- Previous experience working within a banking, financial services, or payments environment;
- Understanding of credit cards or financial services products;
- Experience supporting customers through multiple communication channels;
- Experience working within KPI and SLA-driven operational environments;
- Experience using CRM or customer management systems;
- Ability to build strong customer relationships and deliver excellent customer experiences;
- Experience handling customer account and payment-related enquiries;
- Good computer skills including Microsoft Outlook, Word, and Excel;
- Ability to adapt quickly to new systems, products, and processes.
Why join Genpact?
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.
Sr. Associate - Customer Care - Voice 5B employer: Genpact (UK) Limited
Genpact (UK) Limited is an excellent employer that fosters a culture of innovation and collaboration, making it an ideal place for professionals looking to make a real-world impact in the field of AI risk advisory. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and mentorship from experienced leaders, all while enjoying the flexibility of a hybrid work environment. Join us in a vibrant team where your contributions are valued and rewarded, and where you can thrive in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Associate - Customer Care - Voice 5B
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Genpact (UK) Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Genpact (UK) Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Sr. Associate - Customer Care - Voice 5B
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Genpact (UK) Limited.
How to prepare for a job interview at Genpact (UK) Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Genpact (UK) Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Genpact (UK) Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
