At a Glance
- Tasks: Support clients in maximising the value of our genomics platform and drive commercial growth.
- Company: Join a diverse, innovative team transforming healthcare through genomics.
- Benefits: Competitive salary, extensive health benefits, hybrid work, and continuous learning opportunities.
- Other info: Enjoy a vibrant social culture with regular events and a clear path for career progression.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Strong understanding of statistical genetics and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The growth of Genomics is partnered with the personal growth of our people. We ensure that all employees have the tools, technologies, benefits, and support systems to develop and flourish. We offer a competitive package of benefits, training opportunities, and initiatives to ensure our employees thrive.
Be part of a globally diverse team. Our workforce operates across the UK and US from offices based in Oxford, UK, London, UK, Cambridge, UK, and North Carolina, US. Our diversity and multinationalism, with our people hailing from over 30 countries, helps to bring together the best minds to harness the power of genomics and transform healthcare and drug discovery.
Perks and benefits:
- Life insurance
- Charities trust
- Pension
- Group income protection
- Cycle to work scheme
- Critical illness cover
- Private medical cover
- Bank your Bank Holidays
A collaborative and social culture includes social events, training and development opportunities, and organised sports activities.
Role Purpose: We are seeking a Mystra Customer Success Associate to bridge the gap between complex genomic science and commercial growth. In this role, you will focus on three main objectives:
- Working with the commercial teams to grow Mystra’s client base of Pharmaceutical and Biotech companies
- Ensuring that subscribing clients derive maximum value from Mystra
- Ensuring that Mystra’s functionality and data continue to meet the evolving needs of the market
The Role:
- Onboarding & Training: Lead technical setup and deep-diver training for new customers.
- Technical Liaison: Act as the "technical shield," resolving complex queries from statistical geneticists and translating feedback for our Engineering and Product teams.
- Proactive Success: Use platform metrics to anticipate client needs, mitigate risks, and ensure users hit their scientific milestones.
- Growth & Strategy: Identify opportunities for account expansion by clearly articulating the ROI of our science to stakeholders.
What You Bring:
- A strong understanding of statistical genetics and genomic data.
- An ability to talk through complex technical concepts, with both technical and non-technical audiences alike.
- A proven ability to manage shifting priorities in a fast-paced environment without sacrificing quality.
- A reliance on data rather than intuition to drive customer satisfaction and retention.
Your Package: We are committed to providing a transparent, supportive, and rewarding work environment.
- Competitive Reward: Salaries are externally benchmarked annually to ensure market-aligned compensation.
- Clear Career Path: A straightforward, open progression framework means you'll always know the path to promotion and how to achieve your next career goal.
- Continuous Learning: Including external courses and a wide library of L&D materials, because your growth is our success.
- Holiday: 25 days annual leave, plus bank holidays, plus an extra 3-day company-wide shutdown at year-end.
- Financial & Health Security: Robust benefits including a market-leading pension scheme, comprehensive private health insurance for you and your family with NO excess, critical illness, and life assurance.
- Enhanced Leave: Enhanced paid family leave to support all new parents.
- Hybrid Working: Truly Inclusive Time Off: Our "Bank Your Bank Holiday" program allows you to exchange public holidays for dates that hold personal or cultural significance to you.
- Vibrant Social Culture: From regular Town Halls and team picnics to organised sports events, our social committee ensures frequent opportunities to connect and celebrate.
- Green Commute: Cycle-to-Work scheme and convenient office locations near major transport hubs.
Ready to Build the Future? If this opportunity excites you, apply now!
Equal Opportunity Statement: We are dedicated to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Mystra Customer Success Associate employer: Genomics PLC
At Genomics, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters personal and professional growth. With competitive benefits, a clear career progression framework, and a commitment to continuous learning, our employees thrive in a supportive environment that values diversity and collaboration. Located in the heart of Oxford and London, our hybrid working model allows for flexibility while being part of a globally diverse team dedicated to transforming healthcare through the power of genomics.
StudySmarter Expert Advice🤫
We think this is how you could land Mystra Customer Success Associate
✨Tip Number 1
Get to know the company inside out! Research Genomics and their Mystra platform. Understanding their mission and values will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills in statistical genetics can bridge the gap between complex science and commercial growth. Tailor your examples to highlight how you can add value to their customer success initiatives.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Genomics, which can give you an edge.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Mystra Customer Success Associate
Some tips for your application 🫡
Show Your Passion for Genomics:When writing your application, let your enthusiasm for genomics shine through! We want to see how your interests align with our mission to transform healthcare and drug discovery. Share any relevant experiences or projects that highlight your passion.
Tailor Your Application:Make sure to customise your application for the Mystra Customer Success Associate role. Highlight your understanding of statistical genetics and how your skills can bridge the gap between complex science and commercial growth. We love seeing candidates who take the time to connect their background to our needs!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Use simple language to explain your experiences and how they relate to the role. This will help us understand your qualifications better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Genomics PLC
✨Understand the Science
Make sure you brush up on your knowledge of statistical genetics and genomic data. Being able to discuss these concepts confidently will show that you can bridge the gap between complex science and commercial growth.
✨Know the Company Inside Out
Familiarise yourself with Genomics' mission and how Mystra fits into their vision. Understanding their goals will help you articulate how you can contribute to their success and align with their values.
✨Prepare for Technical Questions
Expect to face technical queries during the interview. Practice explaining complex ideas in simple terms, as you'll need to communicate effectively with both technical and non-technical audiences.
✨Show Your Proactive Side
Be ready to discuss how you've used data to drive customer satisfaction in previous roles. Highlight any experiences where you anticipated client needs or identified opportunities for growth, as this aligns perfectly with the proactive success aspect of the role.
