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- Tasks: Support and optimise key applications to enhance healthcare delivery.
- Company: Join Genomics England, a leader in genomic medicine and research.
- Benefits: Competitive salary, 30 days holiday, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and service improvement.
- Why this job: Make a real impact on healthcare by improving genomic testing and research.
- Qualifications: Experience in application support and strong problem-solving skills.
The predicted salary is between 46500 - 46500 £ per year.
Genomics England is a global leader in enabling genomic medicine and research, focused on creating a world where everyone benefits from genomic healthcare. Building on the 100,000 Genomes Project, we support the NHS’s world‑first national whole genome sequencing service and run the growing National Genomic Research Library, alongside delivering numerous major genomics initiatives. By connecting research and clinical care at national scale, we enable immediate healthcare benefits and advances for the future.
Our mission is to provide the evidence and digital systems so that by 2035 genomics could play a role in up to half of all healthcare interactions, whilst securing the UK’s position as the best place to discover, prove and benefit from genomic innovations. We are accelerating our impact and working with patients, doctors, scientists, government and industry to improve genomic testing, and help researchers access the health data and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody.
Behind the Healthcare and Research outcomes, Genomics England delivers through designing, developing and operating complex healthcare software systems. We’re on the cusp of big changes with the real prospect of genomics becoming the fabric of everyday healthcare through the lifetime – from birth to old age.
We are seeking an Application Support Manager who will act as the subject matter expert for key applications that are essential to delivering our organisational objectives. The role involves working collaboratively across teams to ensure systems effectively meet business and user needs. You will provide expertise, guidance and support for queries related to business systems applications, namely Atlassian and ServiceNow.
Everyday responsibilities include:
- Provide clear guidance and supportive assistance to internal and external users, ensuring business applications run smoothly and efficiently to the highest standards.
- Provide support for application configuration, upgrades, and troubleshooting, carrying out thorough analysis to resolve issues effectively.
- Create and maintain training and help materials that empower both self and others to work confidently and efficiently.
- Ensure documentation and processes align with recognised industry standards such as ISO, ITIL and NCSC best practice.
- Champion service improvement by identifying opportunities for efficiency and improvement.
Skills and experience for success:
- Strong experience supporting business applications, including configuration, customisation and troubleshooting.
- Experience working within a ticket system, with the ability to prioritise a high volume of support requests originating from various sources.
- Excellent communication skills, with the ability to collaborate confidently and build positive working relationships.
- Proven problem‑solving abilities with a proactive, solutions focused approach.
- Demonstrated initiative, creativity, and willingness to contribute innovative ideas.
- Skilled in stakeholder management, with the confidence to engage effectively at all levels.
- Able to work independently while also following processes, guidance, and best‑practice standards.
- Knowledge of the Atlassian suite, Confluence, Jira & Jira Service Management.
- Knowledge and experience of using, configuring and supporting ServiceNow.
- Skilled ITIL processes and best practices.
While your qualifications are certainly important and provide a foundation, we are particularly interested in understanding the breadth and depth of your overall experience.
Salary from: £46,500
Closing date for applications - Friday 15th May
Generous Leave: 30 days’ holiday plus
Applications Support Manager (we have office locations in Cambridge, Leeds & London) employer: Genomics England Limited
Contact Detail:
Genomics England Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Manager (we have office locations in Cambridge, Leeds & London)
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Genomics England. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on your knowledge of Atlassian and ServiceNow, and be ready to discuss how you've tackled similar challenges in the past.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've improved processes or resolved issues in previous roles. We love a proactive approach!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team.
We think you need these skills to ace Applications Support Manager (we have office locations in Cambridge, Leeds & London)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with business applications, especially Atlassian and ServiceNow. We want to see how your skills align with our mission at Genomics England!
Show Off Your Problem-Solving Skills: In your application, share specific examples of how you've tackled challenges in previous roles. We love a proactive approach, so let us know how you’ve improved processes or resolved issues effectively.
Communicate Clearly: Your written communication is key! Use clear and concise language in your application to demonstrate your ability to convey complex information simply. Remember, we value excellent communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Genomics England Limited
✨Know Your Applications
Make sure you have a solid understanding of the applications you'll be supporting, especially Atlassian and ServiceNow. Familiarise yourself with their features, common issues, and best practices. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about specific situations where you identified a problem, implemented a solution, and improved processes. This will demonstrate your proactive approach and ability to think on your feet.
✨Communicate Clearly
Since this role involves collaboration across teams, practice articulating your thoughts clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview, ensuring you convey your points effectively.
✨Emphasise Continuous Improvement
Be ready to discuss how you've contributed to service improvements in past positions. Highlight any initiatives you've taken to enhance efficiency or user experience, as this aligns perfectly with the company's mission to champion service improvement.