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- Tasks: Support key applications and ensure they meet business needs while collaborating across teams.
- Company: Join Genomics England, a leader in genomic medicine and research.
- Benefits: Enjoy 30 days holiday, flexible working, and generous pension contributions.
- Other info: Be part of a diverse team committed to inclusivity and innovation.
- Why this job: Make a real impact in healthcare by supporting innovative genomic applications.
- Qualifications: Experience with business applications and strong problem-solving skills required.
The predicted salary is between 46500 - 46500 ÂŁ per year.
Genomics England is a global leader in enabling genomic medicine and research, focused on creating a world where everyone benefits from genomic healthcare. Building on the 100,000 Genomes Project, we support the NHS’s world-first national whole genome sequencing service and run the growing National Genomic Research Library, alongside delivering numerous major genomics initiatives. By connecting research and clinical care at national scale, we enable immediate healthcare benefits and advances for the future.
Our mission is to provide the evidence and digital systems so that by 2035 genomics could play a role in up to half of all healthcare interactions, whilst securing the UK’s position as the best place to discover, prove and benefit from genomic innovations. We are accelerating our impact and working with patients, doctors, scientists, government and industry to improve genomic testing, and help researchers access the health data and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody.
Behind the Healthcare and Research outcomes, Genomics England delivers through designing, developing and operating complex healthcare software systems. We're on the cusp of big changes with the real prospect of genomics becoming the fabric of everyday healthcare through the lifetime – from birth to old age.
We are seeking an Application Support Manager who will act as the subject matter expert for key applications that are essential to delivering our organisational objectives. The role involves working collaboratively across teams to ensure systems effectively meet business and user needs. You will provide expertise, guidance and support for queries related to business systems applications, namely Atlassian and ServiceNow.
Everyday responsibilities include:
- Provide clear guidance and supportive assistance to internal and external users, ensuring business applications run smoothly and efficiently to the highest standards.
- Provide support for application configuration, upgrades and troubleshooting, carrying out thorough analysis to resolve issues effectively.
- Create and maintain training and help materials that empower both self and others to work confidently and efficiently.
- Ensure documentation and processes align with recognised industry standards such as ISO, ITIL and NCSC best practice.
- Champion service improvement by identifying opportunities for efficiency and improvement.
Skills and experience for success:
- Strong experience supporting business applications, including configuration, customisation and troubleshooting.
- Experience working within a ticket system, with the ability to prioritise a high volume of support requests originating from various sources.
- Excellent communication skills, with the ability to collaborate confidently and build positive working relationships.
- Proven problem‑solving abilities with a proactive, solutions‑focused approach.
- Demonstrated initiative, creativity, and willingness to contribute innovative ideas.
- Skilled in stakeholder management, with the confidence to engage effectively at all levels.
- Able to work independently while also following processes, guidance and best‑practice standards.
- Knowledge of the Atlassian suite, Confluence, Jira and Jira Service Management.
- Knowledge and experience of using, configuring and supporting ServiceNow.
- Skilled ITIL processes and best practices.
While your qualifications are certainly important and provide a foundation, we are particularly interested in understanding the breadth and depth of your overall experience.
Additional Information
- Salary from: ÂŁ46,500
- Closing date for applications - Friday 15th May
Benefits
- Generous Leave: 30 days’ holiday plus bank holidays, additional leave for long service, and the option to apply for up to 30 days of remote working abroad annually (approval required).
- Family‑Friendly: Blended working arrangements, flexible working, enhanced maternity, paternity and shared parental leave benefits.
- Pension & Financial: Defined contribution pension (Genomics England double‑matches up to 10%, however you can contribute more if you wish), Life Assurance (3x salary), and a Give As You Earn scheme.
- Learning & Development: Individual learning budgets, support for training and certifications, and reimbursement for one annual professional subscription (approval required).
- Recognition & Rewards: Employee recognition programme and referral scheme.
- Health & Wellbeing: Subsidised gym membership, a free Headspace account, and access to an Employee Assistance Programme, eye tests, flu jabs.
Equal opportunities and our commitment to a diverse and inclusive workplace
Genomics England is actively committed to providing and supporting an inclusive environment that promotes equity, diversity and inclusion best practice both within our community and in any other area where we have influence. We are proud of our diverse community where everyone can come to work and feel welcomed and treated with respect regardless of any disability, ethnicity, gender, gender identity, religion, sexual orientation, or social background.
Genomics England’s policies of non‑discrimination and equity will be applied fairly to all people, regardless of age, disability, gender identity or reassignment, marital or civil partnership status, being pregnant or recently becoming a parent, race, religion or beliefs, sex or sexual orientation, length of service, whether full or part‑time or employed under a permanent or a fixed‑term contract or any other relevant factor. Genomics England does not tolerate any form of discrimination, harassment, victimisation or bullying at work. Such behaviour undermines our mission and core values and diminishes the dignity, respect and integrity of all parties. Our People policies outline our commitment to inclusivity.
We aim to remove barriers in our recruitment processes and to be flexible with our interview processes. Should you require any adjustments that may help you to fully participate in the recruitment process, we encourage you to discuss this with us.
Applications Support Manager (we have office locations in Cambridge, Leeds & London) London employer: Genomics England Limited
Contact Detail:
Genomics England Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Manager (we have office locations in Cambridge, Leeds & London) London
✨Tip Number 1
Network like a pro! Reach out to current employees at Genomics England on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by diving deep into their projects and values. Show us that you’re not just another candidate; demonstrate your passion for genomics and how you can contribute to their mission.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting, be ready to tackle some hypothetical scenarios during the interview. We want to see your thought process in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Genomics England.
We think you need these skills to ace Applications Support Manager (we have office locations in Cambridge, Leeds & London) London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Applications Support Manager. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Skills: Don’t hold back on showcasing your skills in supporting business applications, especially with tools like Atlassian and ServiceNow. We want to see how you can bring your expertise to our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Genomics England Limited
✨Know Your Applications
Make sure you have a solid understanding of the applications you'll be supporting, especially Atlassian and ServiceNow. Familiarise yourself with their features, common issues, and best practices. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully troubleshot application issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your proactive approach and ability to think on your feet.
✨Communicate Effectively
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be ready to explain complex technical concepts in simple terms, as you’ll need to support both technical and non-technical users.
✨Emphasise Collaboration
Highlight your experience working collaboratively across teams. Share examples of how you've built positive relationships with stakeholders and contributed to team success. This will show that you can work well in a collaborative environment, which is crucial for the Applications Support Manager role.