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- Tasks: Support key applications and ensure they meet business needs while providing expert guidance.
- Company: Join Genomics England, a leader in genomic medicine and research.
- Benefits: 30 days holiday, flexible working, and remote work options available.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact in healthcare by supporting innovative genomic applications.
- Qualifications: Experience with business applications, strong communication, and problem-solving skills.
The predicted salary is between 46500 - 46500 £ per year.
Genomics England is a global leader in enabling genomic medicine and research, focused on creating a world where everyone benefits from genomic healthcare. Building on the 100,000 Genomes Project, we support the NHS’s world-first national whole genome sequencing service and run the growing National Genomic Research Library, alongside delivering numerous major genomics initiatives. By connecting research and clinical care at national scale, we enable immediate healthcare benefits and advances for the future. Our mission is to provide the evidence and digital systems so that by 2035 genomics could play a role in up to half of all healthcare interactions, whilst securing the UK’s position as the best place to discover, prove and benefit from genomic innovations.
We are seeking an Application Support Manager who will act as the subject matter expert for key applications that are essential to delivering our organisational objectives. The role involves working collaboratively across teams to ensure systems effectively meet business and user needs. You will provide expertise, guidance and support for queries related to business systems applications, namely Atlassian and ServiceNow.
Everyday responsibilities include:
- Provide clear guidance and supportive assistance to internal and external users, ensuring business applications run smoothly and efficiently to the highest standards.
- Provide support for application configuration, upgrades and troubleshooting, carrying out thorough analysis to resolve issues effectively.
- Create and maintain training and help materials that empower both self and others to work confidently and efficiently.
- Ensure documentation and processes align with recognised industry standards such as ISO, ITIL and NCSC best practice.
- Champion service improvement by identifying opportunities for efficiency and improvement.
Skills and experience for success:
- Strong experience supporting business applications, including configuration, customisation and troubleshooting.
- Experience working within a ticket system, with the ability to prioritise a high volume of support requests originating from various sources.
- Excellent communication skills, with the ability to collaborate confidently and build positive working relationships.
- Proven problem‑solving abilities with a proactive, solutions‑focused approach.
- Demonstrated initiative, creativity, and willingness to contribute innovative ideas.
- Skilled in stakeholder management, with the confidence to engage effectively at all levels.
- Able to work independently while also following processes, guidance and best‑practice standards.
- Knowledge of the Atlassian suite, Confluence, Jira and Jira Service Management.
- Knowledge and experience of using, configuring and supporting ServiceNow.
- Skilled ITIL processes and best practices.
While your qualifications are certainly important and provide a foundation, we are particularly interested in understanding the breadth and depth of your overall experience.
Additional Information
- Salary from: £46,500
- Closing date for applications - Friday 15th May
- Generous Leave: 30 days’ holiday plus bank holidays, additional leave for long service, and the option to apply for up to 30 days of remote working abroad annually (approval required).
- Family‑Friendly: Blended working arrangements, flexible working, enhanced maternity, paternity and shared parental leave benefits.
- Pension
Applications Support Manager (we have office locations in Cambridge, Leeds & London) London employer: Genomics England Limited
Contact Detail:
Genomics England Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Manager (we have office locations in Cambridge, Leeds & London) London
✨Tip Number 1
Network like a pro! Reach out to people in the genomics field on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for a demo or a practical test during interviews. It’s a great way to showcase your problem-solving abilities and knowledge of tools like Atlassian and ServiceNow.
✨Tip Number 3
Prepare for those tricky questions! Think about how you've tackled challenges in previous roles, especially around application support. We want to hear about your proactive approach and how you’ve improved processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission at Genomics England.
We think you need these skills to ace Applications Support Manager (we have office locations in Cambridge, Leeds & London) London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Applications Support Manager. We want to see how your skills in supporting business applications and troubleshooting can directly benefit our mission at Genomics England.
Show Off Your Communication Skills: Since this role involves collaborating across teams, it’s crucial to demonstrate your excellent communication abilities. Use your application to share examples of how you've built positive working relationships and provided clear guidance in previous roles.
Highlight Problem-Solving Experience: We love a proactive approach! In your application, showcase specific instances where you’ve tackled challenges or improved processes. This will help us see your initiative and creativity in action, which are key for this position.
Follow the Application Process: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re following our guidelines right from the start!
How to prepare for a job interview at Genomics England Limited
✨Know Your Applications Inside Out
Make sure you’re well-versed in the applications you'll be supporting, especially Atlassian and ServiceNow. Familiarise yourself with their features, common issues, and best practices. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully troubleshot issues or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your proactive approach led to positive outcomes.
✨Communicate Clearly and Confidently
Since this role involves collaboration across teams, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member to refine your communication style and ensure you can convey complex information in an understandable way.
✨Demonstrate Your Initiative
Think of innovative ideas or improvements you've implemented in past roles. Be ready to share these during the interview to highlight your creativity and willingness to contribute beyond your basic responsibilities. This will resonate well with the company’s focus on service improvement.