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- Tasks: Support and enhance key applications to drive genomic healthcare innovation.
- Company: Join Genomics England, a leader in genomic medicine and research.
- Benefits: Enjoy 30 days holiday, flexible working, and a generous pension scheme.
- Other info: Be part of a diverse team committed to inclusivity and innovation.
- Why this job: Make a real impact in healthcare by supporting cutting-edge genomic applications.
- Qualifications: Experience with business applications and strong problem-solving skills required.
The predicted salary is between 46500 - 46500 £ per year.
Genomics England is a global leader in enabling genomic medicine and research, focused on creating a world where everyone benefits from genomic healthcare. Building on the 100,000 Genomes Project, we support the NHS’s world‑first national whole genome sequencing service and run the growing National Genomic Research Library, alongside delivering numerous major genomics initiatives. By connecting research and clinical care at national scale, we enable immediate healthcare benefits and advances for the future.
Our mission is to provide the evidence and digital systems so that by 2035 genomics could play a role in up to half of all healthcare interactions, whilst securing the UK’s position as the best place to discover, prove and benefit from genomic innovations. We are accelerating our impact and working with patients, doctors, scientists, government and industry to improve genomic testing, and help researchers access the health data and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody.
Behind the Healthcare and Research outcomes, Genomics England delivers through designing, developing and operating complex healthcare software systems. We’re on the cusp of big changes with the real prospect of genomics becoming the fabric of everyday healthcare through the lifetime – from birth to old age.
We are seeking an Application Support Manager who will act as the subject matter expert for key applications that are essential to delivering our organisational objectives. The role involves working collaboratively across teams to ensure systems effectively meet business and user needs. You will provide expertise, guidance and support for queries related to business systems applications, namely Atlassian and ServiceNow.
Everyday responsibilities include:
- Provide clear guidance and supportive assistance to internal and external users, ensuring business applications run smoothly and efficiently to the highest standards.
- Provide support for application configuration, upgrades, and troubleshooting, carrying out thorough analysis to resolve issues effectively.
- Create and maintain training and help materials that empower both self and others to work confidently and efficiently.
- Ensure documentation and processes align with recognised industry standards such as ISO, ITIL and NCSC best practice.
- Champion service improvement by identifying opportunities for efficiency and improvement.
Skills and experience for success:
- Strong experience supporting business applications, including configuration, customisation and troubleshooting.
- Experience working within a ticket system, with the ability to prioritise a high volume of support requests originating from various sources.
- Excellent communication skills, with the ability to collaborate confidently and build positive working relationships.
- Proven problem‑solving abilities with a proactive, solutions focused approach.
- Demonstrated initiative, creativity, and willingness to contribute innovative ideas.
- Skilled in stakeholder management, with the confidence to engage effectively at all levels.
- Able to work independently while also following processes, guidance, and best‑practice standards.
- Knowledge of the Atlassian suite, Confluence, Jira & Jira Service Management.
- Knowledge and experience of using, configuring and supporting ServiceNow.
- Skilled ITIL processes and best practices.
While your qualifications are certainly important and provide a foundation, we are particularly interested in understanding the breadth and depth of your overall experience.
Salary from: £46,500
Closing date for applications - Friday 15th May
Generous Leave: 30 days’ holiday plus bank holidays, additional leave for long service, and the option to apply for up to 30 days of remote working abroad annually (approval required).
Family‑Friendly: Blended working arrangements, flexible working, enhanced maternity, paternity and shared parental leave benefits.
Pension & Financial: Defined contribution pension (Genomics England double‑matches up to 10%, however you can contribute more if you wish), Life Assurance (3x salary), and a Give As You Earn scheme.
Learning & Development: Individual learning budgets, support for training and certifications, and reimbursement for one annual professional subscription (approval required).
Recognition & Rewards: Employee recognition programme and referral scheme.
Health & Wellbeing: Subsidised gym membership, a free Headspace account, and access to an Employee Assistance Programme, eye tests, flu jabs.
Equal opportunities and our commitment to a diverse and inclusive workplace. Genomics England is actively committed to providing and supporting an inclusive environment that promotes equity, diversity and inclusion best practice both within our community and in any other area where we have influence. We are proud of our diverse community where everyone can come to work and feel welcomed and treated with respect regardless of any disability, ethnicity, gender, gender identity, religion, sexual orientation, or social background.
Genomics England’s policies of non‑discrimination and equity will be applied fairly to all people, regardless of age, disability, gender identity or reassignment, marital or civil partnership status, being pregnant or recently becoming a parent, race, religion or beliefs, sex or sexual orientation, length of service, whether full or part‑time or employed under a permanent or a fixed‑term contract or any other relevant factor. Genomics England does not tolerate any form of discrimination, harassment, victimisation or bullying at work. Such behaviour undermines our mission and core values and diminishes the dignity, respect and integrity of all parties. Our People policies outline our commitment to inclusivity.
We aim to remove barriers in our recruitment processes and to be flexible with our interview processes. Should you require any adjustments that may help you to fully participate in the recruitment process, we encourage you to discuss this with us.
Applications Support Manager (we have office locations in Cambridge, Leeds & London) employer: Genomics England Limited
Contact Detail:
Genomics England Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Manager (we have office locations in Cambridge, Leeds & London)
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Genomics England. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Atlassian and ServiceNow. Show us you know your stuff and can hit the ground running!
✨Tip Number 3
Practice your problem-solving skills. We love candidates who can think on their feet, so be ready to tackle some real-world scenarios during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Applications Support Manager (we have office locations in Cambridge, Leeds & London)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Applications Support Manager. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Skills: Don’t hold back on showcasing your skills in supporting business applications, especially with tools like Atlassian and ServiceNow. We want to see how you've tackled challenges and improved processes in your previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Genomics England Limited
✨Know Your Applications
Make sure you have a solid understanding of the applications you'll be supporting, especially Atlassian and ServiceNow. Familiarise yourself with their features, common issues, and best practices. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in the past. Think about specific situations where you identified problems, implemented solutions, and improved processes. This will highlight your proactive approach and ability to think on your feet.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role involves collaboration across teams, being able to communicate technical information in an accessible way is crucial. Consider doing mock interviews with friends or family to refine your delivery.
✨Emphasise Your Stakeholder Management
Be ready to discuss your experience in managing relationships with various stakeholders. Highlight instances where you've successfully engaged with different levels of an organisation, as this will show your ability to navigate the complexities of the role.