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For Companies At a Glance
- Tasks: Manage client accounts and drive strategic conversations to exceed expectations.
- Company: Join Genius Sports, a leader in sports data and technology, partnering with top global leagues.
- Benefits: Enjoy hybrid working, competitive salary, health insurance, and fun social events.
- Why this job: Be part of a dynamic team that values innovation, collaboration, and diversity.
- Qualifications: 5+ years in digital media, programmatic advertising experience, and strong communication skills required.
- Other info: Flexible working options and a commitment to inclusivity make this role unique.
The predicted salary is between 43200 - 72000 £ per year.
A bit about us
Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to over 500 sports organisations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA.
This role sits under the social creative solution division.
The Role
We’re looking for an experienced Senior Customer Success Manager and emerging leader on the Client Services team. A Programmatic client services expert who is developing expertise. Proactively manage a portfolio of assigned Genius Marketing Suite accounts. Drive strategic conversations, focusing on client needs and exceeding expectations. Cultivate strong, long-term relationships with clients, acting as a trusted advisor. Lead and collaborate effectively with cross-functional teams to deliver exceptional client experiences. Programmatic experience is essential.
Primary Responsibilities
- Ownership of Tier 1 accounts
- Oversee and implement client strategy across their sub-set
- Forecasting spend and revenue for each of their client accounts
- Ultimately responsible for securing client retention and driving adoption growth
- Mapped to the middle tier decision makers and technical buyers at Tier 1 organizations
- Working alongside the CS Director and/or Director Growth for Discovery of Upsell and any Cross Sell opportunities
- Accountable for: Client Strategy, Strategy Reviews & QBRs, Campaign Activation & QA Analysis, Troubleshooting Service Process
Secondary Responsibilities
- Owns and is responsible across Tier 2, 3 and 4 accounts
- Mapped to senior and middle Tier 2 & 3 Key Stakeholders
- Accountable & Responsible for: Account Strategy, Strategy Reviews & QBRs, Campaign Activation & QA Analysis, Troubleshooting Service Process
Other Core Responsibilities
Contribute in conjunction with CS Director / Director Growth for strong POVs around Genius Marketing Suite products and industry topics and working with respective individuals on CS leadership team.
Required Skills (You are a perfect fit if you have)
- 5 years+ experience in Digital media and/or Customer Success
- Proven success in managing a customer portfolio and exceeding client expectations
- Experience working in programmatic advertising is essential
- Experience of Demand Side Platforms and Ad Serving technologies is essential
- Excellent communication and organisational skills with the ability to build rapport and trust
- Strong analytical skills and uncompromising attention to detail
- Ability to clearly prioritise work in a proactive manner and remain flexible in a changing environment
- A keen interest in digital media and ad tech
This role is eligible for hybrid working - 3 days in the office and 2 days from home.
What’s in it for you?
As well as a competitive salary, variable compensation and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.
How we work
We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role. Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.
Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.
Senior Customer Success Manager - Programmatic employer: Genius Sports
Contact Detail:
Genius Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - Programmatic
✨Tip Number 1
Familiarise yourself with the Genius Marketing Suite and its features. Understanding how the platform works and its benefits will allow you to speak confidently about it during interviews, showcasing your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Genius Sports on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your success in managing client accounts and driving programmatic advertising strategies. Being able to articulate these experiences clearly will set you apart as a strong candidate.
✨Tip Number 4
Stay updated on the latest trends in digital media and programmatic advertising. Showing that you are knowledgeable about industry developments will not only impress your interviewers but also demonstrate your commitment to continuous learning in this fast-paced field.
We think you need these skills to ace Senior Customer Success Manager - Programmatic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital media and customer success, particularly in programmatic advertising. Use specific examples to demonstrate how you've managed client portfolios and exceeded expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of Genius Sports' mission and how your skills align with their needs, especially in managing Tier 1 accounts.
Highlight Relevant Skills: In your application, emphasise your analytical skills, communication abilities, and experience with Demand Side Platforms and Ad Serving technologies. These are crucial for the Senior Customer Success Manager role.
Prepare for Questions: Anticipate questions related to your experience in programmatic advertising and client management. Be ready to discuss specific strategies you've implemented in past roles to drive client retention and growth.
How to prepare for a job interview at Genius Sports
✨Understand the Company and Its Mission
Before your interview, take some time to research Genius Sports and its mission. Familiarise yourself with their role in the sports data ecosystem and how they connect sports, betting, and media. This will help you align your answers with their values and demonstrate your genuine interest in the company.
✨Showcase Your Programmatic Expertise
Since the role requires programmatic experience, be prepared to discuss your background in digital media and customer success. Highlight specific examples of how you've managed client portfolios and exceeded expectations in previous roles, particularly in programmatic advertising.
✨Prepare for Strategic Conversations
As a Senior Customer Success Manager, you'll need to drive strategic conversations with clients. Think about how you can demonstrate your ability to cultivate strong relationships and act as a trusted advisor. Prepare examples of how you've successfully navigated client needs and delivered exceptional experiences.
✨Emphasise Your Analytical Skills
The job description mentions strong analytical skills and attention to detail. Be ready to discuss how you've used these skills in past roles, especially in forecasting spend and revenue or troubleshooting service processes. Providing concrete examples will help illustrate your capabilities.
