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For Companies At a Glance
- Tasks: Provide customer support and monitor live sports engagement products.
- Company: Join Genius Sports, a leading sports technology company connecting fans and brands globally.
- Benefits: Gain valuable skills, flexible hours, and potential long-term opportunities.
- Why this job: Be part of a dynamic team in the exciting world of sports tech and fan engagement.
- Qualifications: Ideal for students or sports enthusiasts with strong communication and teamwork skills.
- Other info: Must be available for shifts during weekends and unusual hours.
A bit about us
Do you want to join one of the world’s fastest growing sports technology companies? Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties. We’re looking for enthusiastic and ambitious people to join our talented team. If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us. We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.
Love sports and love digital games? Then you will love working on the fan engagement team! We specialize in building & operating digital fan engagement products - fantasy and predictor games, trivia, polling and more. We work with leading media companies and sports bodies all around the world, including the NFL, MLB, NewsUK, AFL and FIFA, just to name a few.
What you will be doing, primarily:
- Providing customer support for our fans (users of the games we build) via our customer support platform (Zendesk), for our products. This typically involves answering their questions and trying to understand if there are real issues we need to investigate further.
- Monitoring our products during live matches and events to ensure there are no issues (games are operating as expected), and escalate issues when they appear.
- Perform dedicated testing of our products (basically playing the games we build!).
What do we offer?
- Exposure to all aspects of the business, allowing you to learn and develop valuable skills.
- The opportunity for you to complete various tasks across the group to provide you with experience in various areas of interest (when you’re not performing your primary support duties of course).
- Potential to build relationships & experience to gain long term opportunities within Genius.
The Team
You will be reporting through the Customer Support Lead Product Integrity Team and working with a global team of other Producers/Product Managers, Account Managers, User Experience (UX) Specialists, Designers, Developers, Quality Assurance (QA) & other Support staff.
Who You Are:
- A student or someone looking to get involved in sports tech with part time work.
- Lover of sports and the use of digital platforms; authentic, enthusiastic and proactive in nature.
- Able to prioritise tasks effectively & work within a team.
- Ready to wear multiple hats when necessary to ensure you can support where most needed.
- Able to work with remote teams and co-workers and adapt to various styles of communication.
- Empathetic and conscious of tone of voice while providing users with articulate and helpful responses.
- Happy to work unusual hours given the nature of the sports industry that we serve.
Requirements:
- Willingness to work a fluctuating schedule with some hours outside of common business hours that can shift throughout the year.
- Ability to work at least one weekday shift AND one weekend shift each week.
- Ability to do additional shifts during busy periods e.g. EPL season start in the UK, NFL season start in the US, AFL/NRL season start in Australia.
Product Services Agent (Part-Time) employer: Genius Sports
Contact Detail:
Genius Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Services Agent (Part-Time)
✨Tip Number 1
Familiarise yourself with the products Genius Sports offers, especially their digital fan engagement games. Understanding how these games work will not only help you in customer support but also show your genuine interest during interviews.
✨Tip Number 2
Engage with sports communities online, particularly those focused on fantasy sports and digital gaming. This will help you stay updated on trends and issues that users might face, making you a more informed candidate.
✨Tip Number 3
Practice using customer support platforms like Zendesk. Familiarity with such tools can give you an edge, as it demonstrates your readiness to jump into the role without needing extensive training.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. Since the role requires working unusual hours, showing that you're adaptable and willing to accommodate the fluctuating schedule will make you stand out.
We think you need these skills to ace Product Services Agent (Part-Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Product Services Agent position. Tailor your application to highlight relevant experiences and skills that align with what Genius Sports is looking for.
Craft a Tailored CV: Create a CV that emphasises your passion for sports and digital platforms. Include any relevant experience in customer support, teamwork, and adaptability, as these are key traits for this role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the sports tech industry and your desire to contribute to Genius Sports. Mention specific examples of how your skills and experiences make you a great fit for the team.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer support roles.
How to prepare for a job interview at Genius Sports
✨Show Your Passion for Sports
Make sure to express your enthusiasm for sports and digital platforms during the interview. Share any personal experiences or projects related to sports technology that demonstrate your genuine interest in the field.
✨Familiarise Yourself with the Products
Before the interview, take some time to explore the games and products offered by Genius Sports. Understanding how they work and being able to discuss them will show your commitment and readiness to engage with their offerings.
✨Demonstrate Customer Support Skills
Since the role involves providing customer support, be prepared to discuss your previous experiences in customer service. Highlight your ability to communicate effectively, empathise with users, and resolve issues promptly.
✨Be Ready for Flexibility
The job requires working unusual hours, so be ready to discuss your availability and willingness to adapt to a fluctuating schedule. Show that you understand the demands of the sports industry and are prepared to meet them.
