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For Companies At a Glance
- Tasks: Lead client growth by nurturing relationships and strategising account plans.
- Company: Join Genius Sports, a leader in immersive sports technology.
- Benefits: Enjoy competitive salary, wellness support, and opportunities for skill development.
- Why this job: Make a real impact by transforming client accounts into thriving ecosystems.
- Qualifications: 5+ years in Customer Success or Account Management with AdTech experience.
- Other info: Collaborative team culture focused on mentorship and shared success.
The predicted salary is between 36000 - 60000 £ per year.
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before.
THE ROLE: We are looking for an experienced Senior Customer Success Manager on the Client Services team, who defines the 'farmer' mentality – someone who thrives on nurturing deep-rooted relationships and harvesting long-term value from a sophisticated book of business. In this role, you won't just be managing accounts; you will be the lead architect of their growth. You'll manage our highest-value clients, navigating the complexities of programmatic and multi-channel digital media to ensure their investment yields maximum returns. If you are a strategic thinker who sees a client objective and immediately starts mapping out a 12-month evolution plan, we want to talk to you.
Primary focus is on transforming a top-tier book of business into a thriving ecosystem of growth. You will be responsible for retention, but more importantly, for the expansion and diversification of our footprint within each account. This is not a "maintenance" role. We are looking for a growth-oriented professional who views a stable account as a platform for innovation and expansion.
Key Responsibilities
- Strategic Account Planning: Developing and executing on comprehensive plans that aren’t just static documents. You will evolve these plans regularly to align with shifting client KPIs and market trends.
- Revenue Growth: Identify untapped opportunities within existing accounts. You’ll lead the charge on upsells and cross-sells by demonstrating how new channels or programmatic strategies solve specific business hurdles.
- Programmatic Subject Matter Expertise: Act as a consultant on multi-channel strategies (Display, Video, Social, CTV, etc.). You must be able to speak the language of performance data and attribution.
- Executive Presence: Build "high and wide" relationships. You should feel equally comfortable presenting QBRs to CMOs while remaining a trusted partner to a mid-level stakeholder.
- Churn Mitigation: Proactively identify "at-risk" signals and deploy recovery strategies before they impact the bottom line.
WHAT YOU'LL BRING:
- Experience: 5+ years in Customer Success or Account Management within the AdTech or Digital Media space.
- Proven Success: in managing a customer portfolio and exceeding client expectations.
- Programmatic Fluency: Deep understanding of the programmatic landscape, including DSPs, SSPs and the nuances of multi-channel execution.
- The 'Farmer' DNA: You enjoy the process of building trust over time and find satisfaction in seeing a client’s spend and sophistication grow under your watch.
- Analytical Rigor: You can look at a campaign dashboard and extract a narrative, not just a set of numbers.
- Resilience & Agility: A willingness to pivot between high-level strategy and tactical execution at a moment's notice.
- Sector Expertise: Previous experience managing RMG (Real Money Gaming) or iGaming clients is highly welcomed and will be a significant advantage.
About the Client Services team
Our team thrives because we look out for one another. We’re looking for someone who finds as much satisfaction in mentoring a teammate as they do in closing a growth deal. To us, no task is too small if it contributes to our clients' success—so while you’ll be leading top-tier accounts, you’re also someone who doesn’t mind rolling up your sleeves for campaign audits or administrative needs. We believe in expertise without ego; we share our 'secret sauce,' we troubleshoot together, and we celebrate every win as a team.
We enjoy an 'office-first' culture and maximise opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location. As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change. We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius Sports.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
Senior Customer Success Manager in London employer: Genius Sports
Contact Detail:
Genius Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their products and services, especially in the AdTech space. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. Focus on showcasing your experience in customer success and how you can drive growth for their clients.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company. And remember, apply through our website for the best chance at landing that Senior Customer Success Manager position!
We think you need these skills to ace Senior Customer Success Manager in London
Some tips for your application 🫡
Show Your Growth Mindset: When writing your application, make sure to highlight your growth-oriented approach. We want to see how you've transformed accounts in the past and how you plan to do the same with us. Share specific examples of how you've nurtured relationships and driven value.
Be Data-Driven: Since we're all about performance data, don’t shy away from showcasing your analytical skills. Use numbers and metrics to tell your story. Show us how you've used data to inform your strategies and achieve client success.
Tailor Your Application: Make your application stand out by tailoring it to our specific needs. Reference the job description and align your experience with the key responsibilities. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Genius Sports
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the clients you’ll be managing. Familiarise yourself with their business models, challenges, and how they measure success. This will help you demonstrate your ability to create tailored growth strategies during the interview.
✨Showcase Your Programmatic Expertise
Be prepared to discuss specific programmatic strategies you've implemented in the past. Bring examples of how you've used data to drive decisions and improve client outcomes. This will highlight your fluency in the AdTech landscape and your capability to act as a consultant.
✨Demonstrate Your Farmer Mentality
Share stories that illustrate your ability to build long-term relationships with clients. Talk about how you've nurtured accounts and turned them into thriving ecosystems. This will resonate well with the company's focus on growth and retention.
✨Prepare for Executive Conversations
Practice articulating your ideas clearly and confidently, as you’ll need to present to various stakeholders. Think about how you can convey complex information simply, ensuring you can engage both high-level executives and mid-level managers effectively.
