Senior Customer Success Manager - Social and Creative - DCO

Senior Customer Success Manager – Social and Creative – DCO

London, England, United Kingdom

A bit about us

Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media.

Our mission is to champion a more sustainable sports data ecosystem that benefits all parties – from the rights holder all the way through to the fan.

We are the trusted partner to over 500 sports organisations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA.

From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organisations, we are driven to deliver the difference for our partners.

Genius Sports Engage

Genius Sports Engage enables brands, sponsors, sportsbooks, leagues and teams, to meet those needs and power every stage of their fan marketing journey.

The suite of products combines a sports-centric paid media buying service, that provides marketing teams access to millions of fans worldwide, with a dynamic creative solution that makes it easy to design, automate and distribute personalised video and display adverts at scale. In addition, the platform features a full set of interactive digital engagement tools, that help brands establish long-term relationships with fans.

The Role

Genius Sports is looking for a Senior Customer Success Manager to grow and manage a subset of client accounts. Driving strategy and grow relationships for leading digital advertisers.

This role requires a consultative and holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding and growth process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will also be leading strategic initiatives aimed at maximizing adoption, retention, and overall customer lifetime value for some of the largest brands in the world.

We believe that successful software, product delivery and performance require a different level of customer success management which becomes an extension of a customer’s internal team. Therefore, our ideal candidate will have a proven track record of success both in managing enterprise customers as well as managing customer strategy.

The position is full-time and based in our new London office (Hybrid Working 3 Days in Office).

Main Responsibilities

• Own the ultimate success of our customers, including product adoption, retention, and revenue growth opportunities
• Ensure that customers derive maximum value from their investments with us and fully leverage our products on an ongoing basis
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand our customers business strategies and measurements for success
• Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, creative, marketing, and engineering

Required Skills

• 5+ years of SaaS customer success experience, preferably at a marketing technology company or ad server.
• Experience managing Social Media Ad Campaigns is essential.
• Experience managing Dynamic Creative Optimisation pipelines and campaigns is essential.
• Experience managing relationships and negotiating with Fortune 1000 companies, preferred
• Technical competence and understanding of marketing technology software preferred
• Detail-oriented with the ability to set priorities and be flexible in a changing environment
• Excellent written, communication and presentation skills
• Entrepreneurial spirit with a passion for the marketing technology space

How we work

We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.

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Dynamic Creative Optimisation .

Global D&I Demographics

At Genius Sports we believe in better together, which means we don’t only value diversity, but we are determined to make sure that everyone here feels included and valued.

We invite all applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. All data that you provide will be completely anonymous , you will not be personally identifiable by any of the data you include.

This also means that if you choose to disclose a disability the Talent Acquisition team will not be able to identify you personally to assist with any measures that might help during the process. Therefore, if you require any support throughout the application or interview process please ensure to reach out to the team directly and make them aware of any requirements, and we will do what we can to help.

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