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- Tasks: Nurture client relationships and drive growth for high-value accounts in digital media.
- Company: Join Genius Sports, a leader in next-gen sports technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Why this job: Be the architect of client success and make a real impact in the sports industry.
- Qualifications: Proven experience in customer success and strategic account management.
- Other info: Dynamic team environment with a focus on innovation and growth.
The predicted salary is between 48000 - 72000 £ per year.
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before.
We are looking for an experienced Senior Customer Success Manager on the Client Services team, who defines the ‘farmer’ mentality – someone who thrives on nurturing deep-rooted relationships and harvesting long-term value from a sophisticated book of business.
In this role, you won’t just be managing accounts; you will be the lead architect of their growth. You’ll manage our highest-value clients, navigating the complexities of programmatic and multi-channel digital media to ensure their investment yields maximum returns. If you are a strategic thinker who sees a client objective and immediately starts mapping out a 12-month evolution plan, we want to talk to you.
Primary focus is on transforming a top-tier book of business into a thriving ecosystem of growth. You will be responsible for retention, but more importantly, for the expansion and diversification of our footprint within each.
Senior Customer Success Manager - Media in London employer: Genius Sports Group
Contact Detail:
Genius Sports Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - Media in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Genius Sports on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company’s latest projects and achievements. We want to show that we’re genuinely interested in their mission and how we can contribute to their growth.
✨Tip Number 3
Practice our storytelling skills! We should be ready to share specific examples of how we’ve nurtured client relationships and driven growth in previous roles. Real-life stories resonate well with interviewers.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can keep us top of mind. Plus, it shows we’re proactive and genuinely interested.
We think you need these skills to ace Senior Customer Success Manager - Media in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about the opportunity to work with our clients and help them grow.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success and account management. We’re looking for someone who can navigate complex client needs, so be specific about how you've done this in the past.
Be Strategic: Since we value strategic thinking, include examples of how you've mapped out growth plans for clients. Show us how you’ve turned challenges into opportunities and driven results.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Genius Sports Group
✨Know Your Clients Inside Out
Before the interview, research Genius Sports' key clients and their needs. Understand how the company’s technology enhances client experiences. This will help you demonstrate your ability to nurture relationships and show that you’re ready to be the lead architect of their growth.
✨Showcase Your Strategic Thinking
Prepare examples of how you've mapped out long-term plans for client success in previous roles. Be ready to discuss specific strategies you've implemented that led to retention and expansion. This will highlight your ability to think ahead and align with the company's goals.
✨Demonstrate Your Knowledge of Digital Media
Brush up on the latest trends in programmatic and multi-channel digital media. Be prepared to discuss how these can impact client investments. Showing that you’re knowledgeable about the industry will position you as a valuable asset to the team.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company’s objectives. Inquire about their current challenges in client success or how they measure the effectiveness of their strategies. This shows your genuine interest and strategic mindset.
