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- Tasks: Lead high-quality IT service delivery and resolve complex technical issues.
- Company: Global market leader in IT solutions based in Newcastle.
- Benefits: Competitive salary, excellent pension, healthcare, and flexible work options.
- Other info: Opportunity for career growth with occasional travel.
- Why this job: Join a dynamic team and make a real impact in IT service delivery.
- Qualifications: Significant IT support experience and strong ITIL knowledge required.
The predicted salary is between 45000 - 45000 £ per year.
Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer / Senior IT Support Engineer. The client is a global market leading company, and the job is based in the Newcastle area.
The role includes:
- The Senior Service Delivery Engineer UK is responsible for leading high-quality IT service delivery while providing senior technical expertise and escalations across this location.
- Resolving 2nd & 3rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms.
- Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies.
- Lead major incident resolutions (P1/ P2) including co-ordination across global teams & vendors.
- Ensuring ITIL best practices.
We’re looking for someone who can bring the following:
- Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure & desktop. This is about BREADTH of experience.
- Delivered IT support in a manufacturing environment.
- Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management.
- Leading or mentoring team members.
Location: Newcastle – Office 4 days a week and 1 day a week work from home. Occasional travel (maybe once a month).
Salary: Circa £45,000 depending on experience, excellent pension, healthcare and lots more.
Senior Information Technology Specialist in Sunderland employer: Genium Selection
Contact Detail:
Genium Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Specialist in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in manufacturing. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with ITIL practices and major incident resolutions. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on how you've tackled 2nd and 3rd level IT issues in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by recruiters who know what we’re looking for.
We think you need these skills to ace Senior Information Technology Specialist in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience with 2nd and 3rd line support, especially in a manufacturing environment. We want to see how your skills align with the job description!
Showcase Your ITIL Knowledge: Since ITIL best practices are key for this role, don’t forget to mention any relevant certifications or experiences. We love seeing candidates who can demonstrate their understanding of incident, request, problem, and change management.
Be Specific in Your Cover Letter: In your cover letter, be specific about your achievements in service delivery and technical expertise. We’re looking for examples that show how you’ve led major incident resolutions or contributed to significant projects.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and keep track of it. Plus, we love seeing candidates who follow instructions!
How to prepare for a job interview at Genium Selection
✨Know Your ITIL Inside Out
Since the role heavily involves ITIL best practices, make sure you brush up on your knowledge of incident, request, problem, and change management. Be ready to discuss how you've applied these principles in your previous roles, especially in a manufacturing environment.
✨Showcase Your Technical Breadth
This position requires significant experience across the Microsoft stack and desktop support. Prepare specific examples of 2nd and 3rd line issues you've resolved, particularly those that demonstrate your ability to handle complex technical challenges.
✨Demonstrate Leadership Skills
As a Senior Service Delivery Engineer, you'll be expected to lead major incident resolutions and mentor team members. Think of instances where you've taken charge during critical situations or helped guide less experienced colleagues, and be ready to share these stories.
✨Be Ready for Global Collaboration
The role involves coordinating with global teams and vendors. Prepare to discuss your experience working in diverse teams and how you've successfully managed communication and collaboration across different time zones and cultures.