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- Tasks: Lead IT service delivery and resolve complex technical issues in a dynamic environment.
- Company: Global market leader in technology with a focus on innovation.
- Benefits: Competitive salary, excellent pension, healthcare, and flexible working options.
- Other info: Opportunity for career growth and mentoring within a collaborative team.
- Why this job: Join a team making a real impact in IT support and service delivery.
- Qualifications: Significant IT support experience and strong knowledge of Microsoft infrastructure.
The predicted salary is between 45000 - 45000 £ per year.
Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer / Senior IT Support Engineer. The client is a global market leading company, and the job is based in the Newcastle area.
The role includes:
- The Senior Service Delivery Engineer UK is responsible for leading high-quality IT service delivery while providing senior technical expertise and escalations across this location.
- Resolving 2nd & 3rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms.
- Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies.
- Lead major incident resolutions (P1/ P2) including co-ordination across global teams & vendors.
- Ensuring ITIL best practices.
We’re looking for someone who can bring the following:
- Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure & desktop. This is about BREADTH of experience.
- Delivered IT support in a manufacturing environment.
- Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management.
- Leading or mentoring team members.
Location: Newcastle – Office 4 days a week and 1 day a week work from home. Occasional travel (maybe once a month).
Salary: Circa £45,000 depending on experience, excellent pension, healthcare and lots more.
Genium Selection is acting as a Recruitment Agency in relation to this vacancy. Genium Selection, established in 2003 and REC member. Personal, tailored, and targeted, our approach to recruitment aligns talented IT professionals with business so both can thrive. Talk to us about your ambitions.
Senior Information Technology Support Engineer in Newcastle upon Tyne employer: Genium Selection
Contact Detail:
Genium Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Support Engineer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in manufacturing or have experience with ITIL practices. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific projects you've worked on. Highlight your experience with Microsoft stack infrastructure and any major incident resolutions you've led.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your fit for the Senior IT Support Engineer position.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you a leg up in the hiring process. So, don’t wait – check us out and get your application in!
We think you need these skills to ace Senior Information Technology Support Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience with 2nd and 3rd line support, especially in a manufacturing environment. We want to see how your skills align with the job description!
Showcase Your ITIL Knowledge: Since ITIL best practices are key for this role, don’t forget to mention your experience with incident, request, problem, and change management. We love seeing candidates who can demonstrate their understanding of these processes.
Highlight Leadership Experience: If you've led or mentored team members before, make sure to include that! We’re looking for someone who can take charge during major incidents and coordinate with global teams, so show us your leadership chops.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Genium Selection
✨Know Your ITIL Inside Out
Since the role heavily involves ITIL best practices, make sure you brush up on your knowledge of incident, request, problem, and change management. Be ready to discuss how you've applied these principles in your previous roles, especially in a manufacturing environment.
✨Showcase Your Technical Breadth
This position requires significant experience across the Microsoft stack and desktop support. Prepare specific examples of 2nd and 3rd line issues you've resolved, particularly those that demonstrate your ability to handle complex technical challenges.
✨Demonstrate Leadership Skills
As a Senior Service Delivery Engineer, you'll likely be leading or mentoring team members. Think of instances where you've taken charge during major incidents or guided colleagues through technical problems, and be ready to share these stories.
✨Prepare for Global Collaboration
Given the global nature of the role, be prepared to discuss your experience working with international teams and vendors. Highlight any projects you've contributed to that required coordination across different locations, especially in relation to infrastructure modernisation or technology migrations.