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- Tasks: Lead high-quality IT service delivery and resolve complex technical issues.
- Company: Global market leader in technology with a strong focus on innovation.
- Benefits: Competitive salary, excellent pension, healthcare, and flexible work options.
- Other info: Opportunity for career growth and occasional travel.
- Why this job: Join a dynamic team and make a real impact in IT service delivery.
- Qualifications: Significant IT support experience and strong knowledge of Microsoft stack.
The predicted salary is between 45000 - 45000 £ per year.
Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer / Senior IT Support Engineer. The client is a global market leading company, and the job is based in the Newcastle area.
The role includes:
- Leading high-quality IT service delivery while providing senior technical expertise and escalations across this location.
- Resolving 2nd & 3rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms.
- Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies.
- Leading major incident resolutions (P1/ P2) including co-ordination across global teams & vendors.
We’re looking for someone who can bring the following:
- Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure & desktop. This is about BREADTH of experience.
- Delivered IT support in a manufacturing environment.
- Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management.
- Leading or mentoring team members.
Location: Newcastle – Office 4 days a week and 1 day a week work from home. Occasional travel (maybe once a month).
Salary: Circa £45,000 depending on experience, excellent pension, healthcare and lots more.
Senior Information Technology Specialist in Newcastle upon Tyne employer: Genium Selection
Contact Detail:
Genium Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Specialist in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in manufacturing or have experience with ITIL. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific projects you've worked on. Highlight your experience with Microsoft stack infrastructure and any major incident resolutions you've led.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior Information Technology Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience with 2nd and 3rd line support, especially in a manufacturing environment. We want to see how your skills match what we're looking for!
Showcase Your ITIL Knowledge: Since strong Service Delivery and ITIL experience is key, don’t forget to mention any relevant certifications or experiences. We love seeing how you've applied ITIL principles in real-world scenarios!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and achievements. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Genium Selection
✨Know Your ITIL Inside Out
Since the role heavily involves ITIL practices, make sure you brush up on your knowledge of incident, request, problem, and change management. Be ready to discuss how you've applied these principles in past roles, especially in a manufacturing environment.
✨Showcase Your Technical Breadth
This position requires significant experience across the Microsoft stack and 2nd/3rd line support. Prepare specific examples of technical issues you've resolved, particularly those related to desktop support, networking, and cloud platforms. Highlight any projects you've contributed to, like Intune rollouts or infrastructure modernisation.
✨Demonstrate Leadership Skills
As a Senior Service Delivery Engineer, you'll need to lead major incident resolutions. Think of instances where you've coordinated with global teams or vendors during critical incidents. Share how you mentored team members or improved service delivery processes in your previous roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills under pressure. Practice articulating your thought process when faced with a P1 or P2 incident. This will show your ability to think critically and act decisively, which is crucial for this role.