At a Glance
- Tasks: Lead high-quality IT service delivery and resolve complex technical issues.
- Company: Global market leader in IT solutions based in Newcastle.
- Benefits: Competitive salary, excellent pension, healthcare, and flexible work options.
- Other info: Opportunity for career growth with occasional travel.
- Why this job: Join a dynamic team and make a real impact in IT service delivery.
- Qualifications: Significant IT support experience and strong Service Delivery/ITIL knowledge.
The predicted salary is between 45000 - 45000 £ per year.
Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer / Senior IT Support Engineer. The client is a global market leading company, and the job is based in the Newcastle area.
The role includes:
- Leading high-quality IT service delivery while providing senior technical expertise and escalations across this location.
- Resolving 2nd & 3rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms.
- Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies.
- Leading major incident resolutions (P1/ P2) including co-ordination across global teams & vendors.
We’re looking for someone who can bring the following:
- Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure & desktop. This is about BREADTH of experience.
- Delivered IT support in a manufacturing environment.
- Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management.
- Leading or mentoring team members.
Location: Newcastle – Office 4 days a week and 1 day a week work from home. Occasional travel (maybe once a month).
Salary: Circa £45,000 depending on experience, excellent pension, healthcare and lots more.
Senior Information Technology Engineer in Newcastle upon Tyne employer: Genium Selection
As a global market leader, our client offers an exceptional work environment for Senior Information Technology Engineers in the vibrant Newcastle area. With a strong focus on employee growth and development, the company provides comprehensive benefits including an excellent pension scheme and healthcare, alongside a collaborative culture that encourages innovation and teamwork. The opportunity to contribute to significant projects both locally and globally, while enjoying a flexible work arrangement, makes this an attractive employer for those seeking meaningful and rewarding careers in IT.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Information Technology Engineer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in manufacturing or have experience with ITIL. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific projects you've worked on. Highlight your experience with Microsoft stack infrastructure and any major incident resolutions you've led.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior Information Technology Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience with 2nd and 3rd line support, especially in a manufacturing environment. We want to see how your skills align with the job description!
Showcase Your ITIL Knowledge:Since strong Service Delivery and ITIL experience is key for this role, don’t forget to mention any relevant certifications or experiences. We love seeing how you’ve applied ITIL principles in real-world scenarios!
Be Specific About Your Technical Skills:When listing your technical skills, be specific about your experience with the Microsoft stack, cloud platforms, and any other technologies mentioned in the job description. We’re looking for breadth of experience, so let us know what you’ve got!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Genium Selection
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft stack and any relevant technologies mentioned in the job description. Be ready to discuss your experience with 2nd and 3rd line support, especially in a manufacturing environment. This will show that you’re not just familiar with the tech but have hands-on experience.
✨Showcase Your Service Delivery Skills
Since the role emphasises ITIL and service delivery, prepare examples of how you've successfully managed incidents, requests, and changes in previous roles. Think about specific situations where you led a team or resolved major incidents, as this will highlight your leadership capabilities.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to IT support and service delivery. Practice articulating your thought process and decision-making skills when it comes to resolving technical issues or leading a project rollout. This will demonstrate your problem-solving abilities and strategic thinking.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current projects, the team dynamics, or how they measure success in service delivery. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
